SUMMARY:
-
POSITION INFO:
We are seeking a dynamic and experienced Restaurant Manager to lead the day-to-day operations of our high-volume coffee shop. The ideal candidate will have a strong background in food & beverage, a passion for customer service, and the ability to manage a diverse team in a fast-paced environment.
Key Responsibilities:
Operations Management:
- Oversee all aspects of store operations, including opening/closing procedures, cleanliness, and compliance with food safety standards.
- Ensure efficient workflow and customer service throughout peak and off-peak hours.
- Manage inventory levels, order supplies, and control waste.
Team Leadership:
- Recruit, train, and develop team members to deliver exceptional customer experiences.
- Create staff schedules and manage labor costs.
- Conduct regular team meetings and performance reviews.
Customer Experience:
- Lead by example in delivering friendly, efficient, and personalized service.
- Handle customer feedback, queries, and complaints with professionalism and care.
Sales & Financials:
- Achieve sales targets, manage budgets, and monitor daily financial performance.
- Analyze sales trends and implement initiatives to drive revenue and profitability.
Health & Safety Compliance:
- Ensure compliance with all health, safety, and hygiene regulations.
- Conduct regular risk assessments and maintain documentation as required.
Requirements:
Essential:
- Proven experience as a Restaurant/Coffee Shop Manager (2+ years in a similar role).
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Solid understanding of financial and inventory management.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Knowledge of food hygiene and health & safety regulations.
Desirable:
- Barista experience or coffee-specific knowledge.
- Hospitality or business management qualifications.
- Familiarity with POS systems and scheduling software.
Key Competencies:
- Leadership and Motivation
- Organization and Time Management
- Conflict Resolution
- Problem-Solving
- Attention to Detail
- Passion for Hospitality and Coffee Culture
