Restaurant Service Manager

SUMMARY:
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POSITION INFO:

A leading luxury hotel in Camps Bay seeks a Restaurant Service Manager to join their multi-venue team.

The Restaurant Service Manager will be responsible for the restaurant's revenue, profitability and quality goals.. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality and customer-service standards. You will be managing day to day operations with a goal of controlling costs and providing a high quality experience to the customers.

Minimum requirements 

• Matric
• Food and Beverage /Hotel Management qualification advantageous
• Previous experience in the same or similar position in 4/5 star property
• Familiar with the duties and responsibilities for the Food and Beverage department
• MS Office (Word, Excel and Outlook) essential
• Opera experience advantageous
• Micros experience advantageous   

Duties and responsibilities 

• Ensure that the service levels are maintained and sustained in the restaurants
• Manage dining rooms
• Communicate with service, kitchen and reception staff regarding special requests, events and guest needs
• Respond efficiently and accurately to customer complaints
• Organise and supervise shifts
• Appraise staff performance and give feedback to improve productivity
• Ensure compliance with safety and sanitation regulations
• Control operational costs and identify measures to cut waste
• Implement policies and protocols that will maintain future restaurant operations
• Ensure all employees are working within the outlined operational standards
• Report on financial performance, inventory and personnel
• Produce management reports as required
• Be familiar with the guest staying in the hotel
• Upsell F&B, accommodation and tourism services
• Inform all guests of current specials and upcoming events
• Rostering
• Training and testing of staff
• Ensure stock control system is maintained
• Do duty manager shifts 
• Sign off stock takes
• Gratuity control and allocation
• Micros day and report accounts to be balanced
• Cash up

Due to the large volume of applications, only candidates that meet the minimum requirements will be contacted. 

If you have not heard from us in 2 weeks, please consider your application as unsuccessful.