Restaurant Supervisor

SUMMARY:
Restaurant at a large Hotel in Sandton is looking for a creative, Innovative and experienced Restaurant Supervisor who thrives under pressure to enhance and exceed diner expectations.
 
The ideal candidate is a hands-on leader who excels in a fast-paced, high- standard environment. You should be passionate about developing and motivating your team while driving operational excellence, maintaining consistently high and delivering memorable guest experiences, with demonstrated experience in high end and event set ups.

POSITION INFO:
Duties: Supervise daily restaurant operations with a focus on service excellence and guest satisfaction Foster a culture of continuous development, coaching, and accountability within the team Motivate and energize staff through clear communication, presence on the floor, and leading by example Build a positive team dynamic with humility and professionalism, able to unite individuals around shared goals Maintain consistency in food and beverage presentation, guest interaction, and service delivery Proactively identify and act on areas needing attention, from staffing and flow to guest concerns Be flexible in scheduling and equally effective in managing breakfast, lunch, and dinner shifts Collaborate closely with the kitchen and bar to ensure seamless coordination Handle guest feedback and challenging situations with grace, professionalism, and decisive action Ask for support when needed and take full ownership of tasks, outcomes, and any mistakes, turning them into learning opportunities Monitor staffing levels, schedules, and productivity to meet both service demands and cost targets Drive and support initiatives that increase revenue, efficiency, and guest retention Ensure compliance with health, safety, and hygiene standards Manage inventory, ordering, stock control, and cost management Prepare reports and provide feedback on sales, team performance, and service metrics Perform all related and required audits, daily banking checks, administration, cash handling processes and practices Assist in the planning, coordination, and execution of food and beverage activities as required Manage performance and the development of service teams, including scheduling, training, and performance evaluations in collaboration with the Restaurant Manager. Facilitate disciplinary processes and practices as required Ensure high standards of service quality and guest satisfaction in area of responsibility Maintain compliance with health and safety regulations and ensure proper sanitation. Address operational concerns and issues promptly and effectively. Assist in monitoring inventory levels, minimizing waste, and optimizing stock control. Requirements: Recognized Qualification in Hospitality Management or related field. Minimum of 2 years' experience in a management role within a 5 * star hotel environment or high earned restaurant and event setting Well groomed, professional, and positive disposition Strong leadership and experience in managing teams Ability to manage conflict and challenging situations with respect and confidence High attention to detail and consistency in food, drink, and service delivery Strong problem solving and decision-making skills Strong knowledge of restaurant operations and fine dining service Proven ability to lead and inspire a team with confidence, clarity, and humility A true passion for hospitality and an unwavering commitment to guest satisfaction Proactive, self-motivated, and solution-oriented, with a strong sense of accountability Effective, strong communication and interpersonal abilities. Strong organizational, planning and time management skills Confident and calm demeanour Efficiency pertaining to area of responsibility Excellent telephone and email etiquette Good financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required Proficiency in MS Office packages and hotel operating systems i.e. OPERA.PMS, MICROS POS, EMS Be well versed in the English language essential