Retail Client Service Manager - Woodstock, Cape Town

Recruiter:

Paqueta Personnel

Job Ref:

Retail Client Servic..

Date posted:

Monday, October 3, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

JOB SUMMARY:
Calling all Client Service Managers with Retail Account Experience (Advertising Industry) in Cape town

JOB DESCRIPTION:

My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Crimibal Clear

Must reside in the Greater Cape Town area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month en

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Spa Receptionist (Back up Therapist)
Location: Cape Town
Salary:
Today

Front Desk and Retail Operations Co-ordinator
Location: Firgrove
Salary:
FRONT DESK & retail OPERATIONS CO-ORDINATORSomerset West | Western capeAre you confident, organised, and passionate about delivering exceptional customer service? Our client in Somerset West is looking for a dynamic Front Desk & retail Operations Co-ordinator to manage the front-of-house, showroom, and reception area.This is an exciting opportunity for a motivated individual who thrives in...
Today

Sales Manager
Location: Cape Town
Salary: 25000 Monthly
Role OverviewOur client is seeking an experienced and results-driven Sales manager to take full responsibility for the operational management and commercial performance of a busy tyre retail outlet. The successful candidate will lead the team, drive sales growth, manage financial performance, and ensure exceptional customer service while maintaining corporate and safety standards. Key Responsibili...
2 days ago

Operations & Customer Experience Manager (US Market)
Location: Capetown
Salary: Market-Related
This is a hands-on, execution-focused role that oversees the full order-to-delivery lifecycle.
2 days ago

Front of House and Client Experience Executive
Location: Stellenbosch
Salary:
Our client is an established, highly regarded bespoke jewellery designer known for creating exceptional, one-of-a-kind pieces for a discerning, international and local clientele. With a reputation built on craftsmanship, elegance, and trust, the business is now entering an exciting phase of growth and is seeking a refined, capable individual to become the welcoming face of the brand.
3 days ago

Tech Retail Store Sales / IT Technician (Retail - Laptops / Headsets etc.)
Location: Paarl
Salary:
3 days ago

Retail Sales Consultant â Internal Showroom
Location: Somerset West
Salary:
A leading luxury tile and bathroomware retailer is seeking a professional Internal Showroom retail Sales Consultant for their Somerset West branch. This is an ideal opportunity for a dynamic individual with proven sales success, a flair for design, and a passion for customer service excellence.
3 days ago

Sales Consultant
Location: Cape Town
Salary:
4 days ago

Boutique Store Manager (Helderberg)
Location: Helderberg
Salary:
Our client is a stylish and fast-growing fashion boutique known for its curated collections and exceptional customer experience. They are seeking a passionate and driven Boutique Store manager to lead their retail team in the Helderberg. As the Store manager, you will be responsible for overseeing daily operations, driving sales performance, and motivating your team to deliver outstanding ser...
9 days ago

Area Manager
Location: Cape Town
Salary:
10 days ago

Retail Client Service Manager - Woodstock, Cape Town

Similar jobs you might be interested in:

Create a free job alert for Retail Client Service Manager - Woodstock, Cape Town in CapeTown