My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.
REQUIREMENTS:
Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.
Matric ESSENTIAL
A tertiary Qualification will be highly beneficial
Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.
2-3 years proven work experience as Client/Customer Service Account Manager.
Certification in Client Relationship management and Business Administration is a plus.
“Can do” attitude, Willingness to see challenges as opportunities
Communication and problem-solving skills
Decision and problem-solving skills
Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL
Understanding of meeting and exceeding required service level agreements
Excellent organizational and multitasking skills
A team player with high level of dedication
Ability to work in a fast paced and pressurised environment
SA Citizens only
Must be Crimibal Clear
Must reside in the Greater Cape Town area.
KEY PERFORMANCE AREAS
Provide troubleshooting assistance for customer queries
Analyse root cause for issues in order to reduce query management
Provide accurate and timeous reporting for campaigns and projects
Manage internal relationships and escalation protocols as agreed upon with client
Problem solving and feedback to relevant parties (Internal and External)
Manage the priority requests as per clients input
Act as a point of contact between relevant departments
Acknowledge all requests from client and escalate to required departments to action.
Maintain standards and quality of work outputs
Manage the service levels across the departments
In-depth understanding of the Client they are responsible for
Ensure correct and accurate billing for the Client is done at month en
