Retail Client Service Manager - Woodstock, Cape Town

Recruiter:

Paqueta Personnel

Job Ref:

Retail Client Servic..

Date posted:

Monday, October 3, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

JOB SUMMARY:
Calling all Client Service Managers with Retail Account Experience (Advertising Industry) in Cape town

JOB DESCRIPTION:

My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Crimibal Clear

Must reside in the Greater Cape Town area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month en

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Internal Retail Sales Assistant
Location: Cape Town
Salary:
Our client is seeking an enthusiastic and customer-focused Internal retail Sales Assistant to join their team in cape town. The successful candidate will be responsible for assisting customers, driving sales, processing orders, and providing exceptional service while supporting the overall success of the retail environment. The ideal candidate will have proven internal sales or customer service ex...
Today

Retail Cashier and Sales Assistant
Location: Cape Town
Salary:
Our client is seeking a motivated and customer-focused retail Cashier and Sales Assistant to join their team in cape town. The successful candidate will be responsible for providing excellent customer service, assisting with sales, processing transactions, and supporting the retail team in delivering an exceptional customer experience. The ideal candidate will have strong communication skills, a p...
Today

Retail Supervisor
Location: Cape Town
Salary:
Our client in the leather retail industry is seeking an experienced retail Supervisor to join their team in cape town. The ideal candidate will have at least 3+ years of supervisory experience within the leather industry, along with a minimum of 3+ years’ retail or shop floor experience in a leather merchant environment. A Matric (Grade 12) qualification is essential, while tertiary educatio...
Today

Sales Manager
Location: Milnerton
Salary:
Our client in the Stationery & retail industry is seeking an experienced Sales manager to join their team on a permanent basis. The successful candidate will be responsible for leading and developing the sales team, driving branch sales performance, identifying new business opportunities, maintaining key customer relationships, and ensuring exceptional customer service while achieving sales ta...
8 days ago

Clothing Store Manager and Assistant Store Manager
Location: Cape Town
Salary: 11000 Monthly
Our client, a leading premium luxury brand retailer, is urgently seeking to employ an experienced Store manager as well as an Assistant Store manager at their company. This is an exciting opportunity for passionate retail professionals who thrive in a luxury retail environment and are committed to delivering exceptional customer experiences, driving sales performance, and leading high-perform...
12 days ago

Sales Consultant
Location: Capetown
Salary: Market Related
Sales Consultant
18 days ago

Key Accounts Manager - Fresh Produce
Location: Cape Town
Salary: 360 000 Annually
Food service Key Account managers — Existing retail Buying Contacts Essential
19 days ago

Retail Store Manager
Location: Cape Town
Salary:
Our client s seeking an experienced and results-driven retail Store manager to oversee the daily operations of the store, drive sales performance, ensure profitability, and deliver exceptional customer service. The successful candidate will be responsible for managing store operations, leading and developing staff, maintaining compliance standards, and ensuring operational excellence.
22 days ago

Perishable Supervisor
Location: Cape Town
Salary:
Our client, a well-established retailer, is seeking an experienced and hands-on Perishable Supervisor to oversee the daily operations of their Perishable Department. This role is ideal for a proactive retail professional with strong leadership skills and a passion for delivering exceptional customer service while maintaining the highest standards of food quality, safety, and merchandising. The suc...
22 days ago

Sales and Stockroom Controller
Location: Cape Town
Salary:
26 days ago

Retail Client Service Manager - Woodstock, Cape Town

Similar jobs you might be interested in:

Create a free job alert for Retail Client Service Manager - Woodstock, Cape Town in CapeTown