Retail Client Service Manager - Woodstock, Cape Town

Recruiter:

Paqueta Personnel

Job Ref:

Retail Client Servic..

Date posted:

Monday, October 3, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

JOB SUMMARY:
Calling all Client Service Managers with Retail Account Experience (Advertising Industry) in Cape town

JOB DESCRIPTION:

My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Crimibal Clear

Must reside in the Greater Cape Town area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month en

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Retail Sales
Location: Capetown
Salary: R12000 - R14000 plus commission
Luxury Luggage Sales Consultants wanted
2 days ago

Project Manager
Location: Cape Town
Salary:
Our client, a longstanding leading African integrated workplace management solutions provider, is currently looking for a strong, hands-on Project manager who will be based in cape town and surrounding areas.
6 days ago

Customer Services Manager
Location: Cape Town
Salary: R30 000 Monthly
Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced Customer services manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background.
6 days ago

Technical Sales Representative
Location: Cape Town
Salary:
Do you have a passion for technical sales and a knack for building lasting client relationships?We're on the lookout for a proactive and customer-focused Technical Sales Representative to represent our client, a leading player in the glass and aluminium market.You'll be responsible for promoting a high-quality product range, identifying new business opportunities, and delivering tailored solutions...
6 days ago

Customer Services Manager
Location: Cape Town
Salary: R30 000
Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced Customer services manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background.
7 days ago

Retail Sales & Operations
Location: Salt River
Salary: R13,000 Monthly
My client is looking for a motivated, well-organized Sales & Operations professional with strong retail and customer service experience—ideally in luxury décor or the building industry.
8 days ago

Retail Sales & Operations
Location: Salt River, Western Cape
Salary: R13 000.00 - R15,000 pm + Commission & Incentives
retail Sales & Operations
8 days ago

External Sales Representative â Glass & Aluminium
Location: Cape Town
Salary:
Do you call on wholesale or retail outlets in the glass and aluminium industry? Our client, a leader in glass manufacturing and supply, is looking for a motivated and results-driven External Sales Representative to join their team. If you have experience selling to wholesalers and retail outlets in the industry, this is your opportunity to take your sales career to the next level. You'll...
12 days ago

Retail Key Account Manager - REMOTE
Location: Cape Town
Salary: Monthly
Global generics company requires an experienced retail Key Account manager for their OTC / consumer brands. Individuals who apply must have experience with key retailers such as Woolworths, Checkers, Spar, Dischem or Clicks etc etc.
22 days ago

Vet shop Receptionist
Location: Cape Town
Salary:
25 days ago

Retail Client Service Manager - Woodstock, Cape Town

Similar jobs you might be interested in:

Create a free job alert for Retail Client Service Manager - Woodstock, Cape Town in CapeTown