Retail Client Service Manager - Woodstock, Cape Town

Recruiter:

Paqueta Personnel

Job Ref:

Retail Client Servic..

Date posted:

Monday, October 3, 2022

Location:

CapeTown, South Africa

Salary:

Market Related

JOB SUMMARY:
Calling all Client Service Managers with Retail Account Experience (Advertising Industry) in Cape town

JOB DESCRIPTION:

My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Crimibal Clear

Must reside in the Greater Cape Town area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month en

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Plumbing Counter Sales Consultant
Location: Stellenbosch
Salary:
Our client is seeking a motivated and customer-focused Plumbing Counter Sales Consultant to join a fast-paced retail environment specialising in bathroom and plumbing solutions. The ideal candidate is energetic, detail-oriented, and passionate about delivering excellent customer service while ensuring smooth day-to-day sales and stock operations.
1 day ago

Senior Key Accounts Manager - Fintech/Payments/Finance Industry sector
Location: Cape Town
Salary:
To manage this Snr Key Accounts manager role we require your degree and a possible Postgrad in marketing/finance/management etc with +-5 years experience in the payments/finance industry/fintech sector. If your strength lies in building strong relationships with managing the onboarding and the future relationship processes for clients this will be an excellent career move for you.Abilit...
2 days ago

Luxury Boutique Client advisor – Abu Dhabi
Location: Capetown
Salary: Basic
Luxury Boutique client advisor – Abu Dhabi
2 days ago

Senior Merchant Success Manager
Location: Cape Town
Salary:
We require your degree and it will be advantageous if you have a Postgrad in marketing, finance, management, entrepreneurship or engineering. Our fintech client requires 5+ years commercially driven client facing experience to manage this role with your strong relationship building skills to deliver exceptional service in a high-growth, entrepreneurial environment.
5 days ago

Leather Retail Supervisor
Location: Cape Town
Salary:
Our client in the leather retail industry is seeking an experienced retail Supervisor to join their team in cape town. The ideal candidate will have at least 3+ years of supervisory experience within the leather industry, along with a minimum of 3+ years’ retail or shop floor experience in a leather merchant environment. A Matric (Grade 12) qualification is essential, while tertiary educatio...
1 day ago

Bookkeeper & PA â Brackenfell
Location: Cape Town
Salary:
Are you a detail-oriented Bookkeeper who thrives in the fast-paced retail & service environment of a medium-sized entity?Â Our client in Northern Suburbs is seeking a hands-on professional to manage the bookkeeping functions, preparing monthly reconciliations, maintaining trial balance ensuring accounts accuracy and maintaining supplier & customer accounts.Â As a right hand to the Director, you wi...
6 days ago

Telesales Marketer (Warehousing Solutions)
Location: Tyger Valley
Salary:
We are seeking a dynamic and commercially minded Telesales Marketer to support our logistics and warehousing division, with a focus on Point of Sale (POS) marketing displays, in-store merchandising, and distribution solutions.This role is geared towards sales channel development and client acquisition, targeting large corporate clients and established brands. The successful candidate will be confi...
1 day ago

Sales Manager (B2B) – Cape Town
Location: Cape Town
Salary:
19 days ago

Store Manager
Location: Cape Town
Salary:
Introduction:Seeking a dynamic and results-driven Store manager to join a fast-growing and ambitious brand within the wholesale and retail industry. Based in the cape town area, this role is primarily field-based (90% store visits and 10% office-based) and requires an energetic individual who thrives in a high-performance environment. This opportunity is ideal for someone eager to build a long-ter...
21 days ago

Leasing Consultant
Location: Cape Town
Salary: 280000 Annually
Junior Leasing Consultant Jobs cape town | Commercial & Industrial Property | PPRA | Property LeasingA leading property development company based in East London is seeking a Junior Leasing Consultant to support leasing activities across a commercial and industrial property portfolio in cape town, Western cape, South Africa.This role is ideal for a driven property professional with experience i...
8 days ago

Retail Client Service Manager - Woodstock, Cape Town

Similar jobs you might be interested in:

Create a free job alert for Retail Client Service Manager - Woodstock, Cape Town in CapeTown