Retail Client Service Manager - Woodstock, Cape Town

 

Recruiter:

Paqueta Personnel

Job Ref:

Retail Client Servic..

Date posted:

Monday, October 3, 2022

Location:

CapeTown, South Africa

Salary:

Market Related


JOB SUMMARY:
Calling all Client Service Managers with Retail Account Experience (Advertising Industry) in Cape town

JOB DESCRIPTION:

My client a leading and well known company based in woodstock requires a competent and experienced Retail Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel)ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Crimibal Clear

Must reside in the Greater Cape Town area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month en

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

STAKEHOLDER ADMINISTRATION OFFICER - Durbanville, Western Cape
Location: Durbanville
Salary: R20k - 25k per month
STAKEHOLDER ADMINISTRATION OFFICER - Durbanville, Western cape R20 000 - R25 000 Per Month Negoti
Today


Boutique Store Manager (Tygervalley)
Location: Durbanville
Salary:
Our client, a stylish and fast-growing boutique, is seeking a passionate retail Store manager to lead their store team. If you love fashion, excel at delivering exceptional customer experiences, and thrive in a high-energy retail environment, this is the role for you.
4 days ago


Technical Sales Representative (Remote)
Location: Cape Town
Salary:
Our client, a Durban-based company, is seeking a Technical Sales Representative to work remotely from the Western cape. This is an exciting opportunity for a driven individual with a proven track record in B2B sales, excellent communication and technical understanding, and the ability to work independently. The ideal candidate will be based in the Western cape, hold a valid South African driver&rs...
4 days ago


Practice Assistant, Stellenbosch
Location: Stellenbosch
Salary:
6 days ago


Director-Level Business Development Hunter
Location: Capetown
Salary: Market-Related
This is a senior-level sales role for a proven hunter who can originate and qualify high-value opportunities.
6 days ago


Retail Operations Manager
Location: Cape Town
Salary:
7 days ago


Front Office Sales Assistant – Durbanville
Location: Durbanville
Salary:
Are you a friendly, customer-focused individual with a passion for great service? Our client in Durbanville is a well-established supplier of quality "braai" accessories and consumables. They are looking for a reliable Sales Assistant who enjoys engaging with customers and thrives in a hands-on retail environment. Own reliable transport and valid SA drivers licence is essential for this ...
8 days ago


Project Manager / Account Executive
Location: Cape Town
Salary: 280 000
Turn Ideas Into Impact – Join Us and Shape Extraordinary Experiences.
8 days ago


Desktop Support Technician
Location: Cape Town
Salary:
Our client, a leading provider of managed IT and outsourcing services, catering to clients across South Africa and abroad, is looking for an energetic Desktop Support Engineer to join their dynamic team in cape town.
8 days ago


Facilities Technical Manager
Location: Capetown
Salary: Market-related
Join a fast-growing gelato brand and keep a dynamic retail network running smoothly
11 days ago


Create a free job alert for Retail Client Service Manager - Woodstock, Cape Town in CapeTown

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions