Retail Key Account Executive (E-Commerce) - Durban

My client, a leading and well know company in E-Commerce requires a competent and experienced Retail Key Account Executive to join their dynamic team in Durban.

This position is reporting to the Head of Retail.

CORE PURPOSE OF THE JOB

The Key Account Executive assumes responsibility for the management of their Key Client accounts. They ensure all operational metrics are met and drive strategic imperatives in support of maintaining and growing the existing client business. The Key Account Executive is the primary contact for all client matters, they anticipate the clients needs and work within the company to ensure deadlines are met. They are also responsible for bringing in new business from their existing clients or onboarding new clients identified.

REQUIREMENTS:

Knowledge:

Proven track record of experience – Service Culture, evidence of multi-tasking, organisation skills and ability to work under pressure and managing a team.

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

Experience:

3-5 years proven work experience as Key Account Manager preferably in E-Commerce

Bachelor’s degree or higher in related field

Behaviours, Skills and Attributes:

“Can do” attitude, Willingness to see challenges as opportunities

Clear and concise Communication skills

Decision making and problem -solving skills

Hands on experience with CRM software and MS Office (MS Excel)

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

Knowledge sharing

Ability to be a leader of others

Change agent with the ability to drive and support a positive culture in the workplace.

High emotional intelligence

SA Citizens only

Must reside in the Greater Durban area

Must be Criminal Clear

KEY PERFORMANCE AREAS

In depth understanding of the Client they are responsible

Develop a trusting relationship with the client

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Anticipating key account changes and improvements

Manage the priority requests as per clients input

Establishing and overseeing internal budgets with the company and external budgets with the client

Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.

Expanding relationships and bringing in new clients

Working with and leveraging all internal departments that are instrumental in the operational output to the client to ensure the highest quality of images and content are being produced

Ensure correct and accurate billing for the Client is done at month end

Ensure standards and quality of work outputs are established and maintained.

Manage the service levels across the departments

Ability to analyse data and sales statistics and translate results into better solutions.

Timeous and accurate reporting to client regards all key performance areas.

Regular meetings and work sessions with Clients

Oversee and responsible for Accurate Retail Library Management

Drive accurate and timeous asset updates with the team

Delivery of ( images and content) client requests within the agreed service levels

Timeous escalation of client requests and queries to the relevant departments ( Internal and External )

Managing Client project requirements

Understanding of systems and procedures

Ability to lead, nurture and inspire the team

Manage team members to deliver on critical performance areas

Add strategic value to the client relationship by increasing revenue

Increase operational efficiencies and automation in order to meet and exceed clients expectations.