Retail Sales Manager

SUMMARY:
Our client in the Industrial Hardware, Steel and Fluid Control industry is seeking an experienced and driven Retail Sales Manager to oversee the daily operations of a retail store, lead a team, drive sales, manage stock, and ensure excellent customer service.

POSITION INFO:
Job Requirements:

• 4–5 years’ Retail Sales experience
• 2–3 years’ Retail Management experience
• Syspro experience essential
• Experience in Industrial Hardware, Steel or Fluid Control industries essential
• Strong leadership and team management skills
• Strategic thinker with strong problem-solving ability
• Able to work in a fast-paced, pressurised environment
• Computer literate
• Energetic, confident and customer-focused personality

• Supervise and coordinate day-to-day retail store operations
• Manage, motivate and lead a team to increase sales and improve efficiency
• Conduct daily sales meetings and attend security and health & safety meetings
• Open and close the retail store
• Monitor sales performance and ensure daily targets are achieved
• Manage stock levels and make key decisions regarding inventory control
• Track inventory, place merchandise orders and inspect product displays
• Sign off cash drawer reconciliations and receipts
• Analyse sales figures, trends and forecast future sales
• Use information systems to record sales data and support planning initiatives
• Ensure promotions are executed accurately and in line with company standards
• Deliver exceptional customer service and resolve customer complaints effectively
• Recruit, train, manage and conduct performance reviews for staff
• Handle staffing matters including scheduling and assigning duties
• Ensure quality standards, health and safety regulations and security procedures are met
• Promote the business through local marketing initiatives, special promotions, events and advertising
• Monitor competitor activity and market trends
• Identify and implement initiatives to improve business performance
• Maintain strong communication with colleagues regarding performance, initiatives and operational matters
• Regularly engage with staff and customers on the sales floor to identify and resolve issues