Retail Sales Manager

SUMMARY:
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POSITION INFO:

An established organisation is seeking an experienced and driven Retail Sales Manager to oversee the full operations of a retail store. This role is responsible for managing staff, optimising sales performance, maintaining stock control, and ensuring exceptional customer service standards.

Key Responsibilities

• Manage and motivate a retail team to drive sales and operational efficiency
• Oversee stock control, inventory management, and merchandising
• Analyse sales performance and forecast future trends
• Ensure high standards of customer service and resolve customer queries or complaints
• Conduct staff recruitment, training, performance reviews, and scheduling
• Monitor store operations including cash handling, reconciliations, and reporting
• Maintain store presentation, promotional execution, and compliance with company standards
• Identify business improvement opportunities and implement initiatives
• Stay informed on market trends and competitor activity
• Manage daily store operations including opening and closing procedures
• Lead team meetings and contribute to operational and safety discussions

Minimum Requirements

• 4–5 years’ experience in retail sales
• 2–3 years’ experience in a retail management role
• Experience within industrial hardware, steel, or fluid control industries
• Syspro experience is essential
• Strong understanding of retail processes and procedures
• Proven leadership and people management skills
• Strong analytical and strategic thinking ability
• Ability to work in a high-pressure environment
• Computer literate
• Strong, confident, and outgoing personality

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.

Your CV will be retained on our database for future opportunities that may match your profile. Candidates are also welcome to submit their CVs directly to or register on our website at for consideration for future roles.