Retail Sales Representative - Midrand

SUMMARY:
Role Purpose
The Sales Representative will be responsible for supporting business growth by increasing sales within the existing client base and acquiring new clients. The role requires strong relationship-building, excellent customer service, and the ability to identify opportunities for upselling and expanding the product portfolio.
 
Key Responsibilities
Client Acquisition & Relationship Management

• Bring in new clients and establish long-term relationships.
• Target at least one new customer acquisition per month.
• Maintain regular contact with assigned clients via visits, calls, WhatsApp, and emails.
• Ensure clients are fully informed about new products, promotions, and discounts.

• Assist customers in placing orders and ensure timely order completion.
• Conduct in-person visits to:
  
  • Meet owners/key staff and discuss business needs.
  • Review stock, manage shelving, and ensure correct product display.
  • Upsell and promote portfolio growth by expanding product ranges.
  • Assess and collect damaged stock/returns within company guidelines and manage the credit note process.
  • Review account status with customers and communicate outstanding balances.
  • Ensure delivery commitments are met or exceeded.

• Act as a communication link between customers and the business.
• Report on client issues, opportunities, and market trends to management.
• Identify opportunities for product range expansion and share with management.
• Keep customers informed of company policies, processes, and new developments.
• Product Knowledge & Promotion
• Maintain a strong understanding of the full product portfolio.
• Proactively promote products to existing and new clients.

POSITION INFO:
Minimum Requirements

• Matric/Grade 12 (a sales or marketing qualification is advantageous).
• Minimum 3–5 years’ experience in sales, preferably within retail, FMCG, or distribution.
• Proven track record in client acquisition and account management.
• Valid driver’s licence and own reliable transport.
• Proficiency in MS Office and CRM systems.

• Excellent interpersonal and communication skills.
• Strong negotiation and persuasion skills.
• Customer-focused with a service-driven approach.
• Goal-orientated and self-motivated.
• Strong organisational and time management skills.
• Ability to identify opportunities and drive results.