Retail Store Manager

SUMMARY:
Luxury Luggage Store Manager Required

POSITION INFO:

Retail Store Manager - Luxury Luggage

R23000 plus commission

Exclusive luxury luggage store seeks store manager with min of 5 years store management experience within the LUXURY RETAIL SECTOR.

1. Sales & Profitability

   • Drive and achieve store sales targets and profitability.

   • Monitor KPIs and implement strategies to maximize revenue.

   • Analyze sales reports and identify trends to optimize performance.

2. Team Leadership & Development

   • Recruit, train, mentor, and supervise store staff.

   • Conduct performance appraisals and manage staff schedules.

   • Motivate the team to deliver exceptional customer service and meet targets.

3. Customer Service Excellence

   • Ensure a high standard of customer service is consistently maintained.

   • Resolve customer complaints and queries promptly and professionally.

   • Promote customer loyalty programs and build lasting client relationships.

4. Store Operations & Visual Merchandising

   • Oversee daily operations including opening and closing procedures.

   • Maintain store cleanliness, organization, and visual merchandising standards.

   • Ensure stock levels are adequate and displays are attractive and up-to-date.

5. Inventory Management

   • Manage stock control, conduct regular stocktakes, and minimize shrinkage.

   • Oversee receiving, tagging, and storing of merchandise.

   • Coordinate with suppliers and manage inventory replenishment.

6. Administrative & Financial Controls

   • Handle cash, banking, and petty cash procedures accurately.

   • Prepare and submit reports on sales, budgets, and staff performance.

   • Ensure compliance with all company policies, procedures, and legislation.

7. Marketing & Promotions

   • Implement in-store marketing campaigns and seasonal promotions.

   • Work with head office or marketing teams to enhance brand awareness locally.

   • Organize local events or partnerships to increase foot traffic and sales.

8. Compliance & Health and Safety

   • Ensure the store complies with health and safety regulations.

   • Conduct regular risk assessments and ensure staff training is up to date.

   • Maintain store security and loss prevention protocols.

     Only South African ID book holders may apply