Returns Desk Technician

SUMMARY:
Mt Edgecombe -  Our client is a prominent national importer and distributor of specialized electrical and lighting products, operating a high-volume national distribution and service warehouse facility.

POSITION INFO:
Based full-time within a warehouse environment, the Returns Desk Technician is responsible for diagnosing, evaluating, and documenting returned mechanical and electrical products. This role requires a methodical, focused individual who thrives on structured processes.

Key responsibilities

• Receive, book in, and systematically organize all returned products arriving at the warehouse.
• Disassemble, inspect, and test technical items to accurately pinpoint faults or defects.
• Conduct basic technical assessments to determine whether issues are manufacturing faults, installation errors, or misuse.
• Assist with the overall repair process, warranty validation, and replacement decisions.
• Record technical findings clearly and accurately within internal spreadsheet and tracking systems.
• Liaise closely with internal teams, including the warehouse, technical, and sales divisions.

• Minimum of 1 to 2 years of verifiable experience in a technical, hands-on role (such as electrical work, assembly/disassembly, repairs, or workshop environments).
• Proven ability to work comfortably with hand tools and interpret how physical products are put together.
• Demonstrated ability to troubleshoot technical faults systematically.
• Basic computer literacy, with specific operational knowledge of Microsoft Excel for accurate data capture.
• Good written and verbal communication skills in English.
• Must be reliably based within the greater Durban region for daily commuting to Mount Edgecombe.

• Exceptional attention to detail with a highly structured, process-driven workflow.
• An accountable individual who takes absolute ownership of workshop outcomes.
• Prefers a quiet, focused, and process-oriented environment over constant social interaction.

• R8,000.0 – R10,000.00 ; experience dependent