Revenue Assistant

SUMMARY:
Luxury Hotel & Reserve Group based in the V&A Waterfront is looking for a Revenue Assistant to assist the Revenue Team with maximising revenue for all properties across the group, by following and improving upon standard revenue practises.

POSITION INFO:
Duties:

Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate and compliance of rate codes
Review daily picks up and loss reports received from properties. Analyse and explain any abnormalities
Review occupancy reports and able to suggest rate amendments for peak / valley periods
Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
Build and maintain rates in Opera PMS
Maintain hotel and OTA parity
Assist Sales and Reservations with any rebate requests
Check and respond to all emails
Effectively manage any escalate queries that arise within or in relation to revenue management
Complete any required reporting
Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties
Prepare the weekly revenue and pickup report
Prepare weekly strategy meeting report
Attend and minute weekly strategy revenue meetings with property management and sales team
Complete any required reporting
Maintain and evaluate statistical information for tracking and decision-making purposes
Review and analyse business forecast and any anomalies
Review blocks holding and ensure tracking and wash is correct
Run OTA audits on 2 properties/ week
Complete any required reporting – Monthly Executive Summaries / OTA commissions
Prepare monthly forecasts
Ensure all reporting formats are updated and prepared for the coming month
Review targets and performance of sales team and provide the team with feedback
Take part in the annual budgeting process by preparing all budget documentation
Take part in the annual rate contracting process ensuring rates are correct in Opera PMS

Requirements:

Grade 12
Hospitality diploma/ equivalent preferable
At least 2 – 3 years’ experience in hotel revenue experience
Ability to work in a pressured environment
Willingness to work shifts when required
Excellent communication skills
Excellent attention to detail
Excellent Planning and Organisational skills
Computer Literacy: Opera, Word & Excel
Previously worked on Opera PMS, with Configuration segment preferable.
Strong guest centric approach
Must have an eye for detail
Must be able to work in a team or independently
Previous experience with revenue reporting and online travel agents’ extranets
Understands market segmentation and target markets
Must have knowledge of forecasting and budgeting
Clear understanding of properties’ revenues on the books and able to provide any possible peak or valley periods
Maintain competitor rate analysis, events diary and promotions for all properties
Timeous reporting and follow up of any problems