Route Services Supervisor

SUMMARY:
Working Hours: Full-time; 24/7 standby/on-call arrangement, including evenings and weekends, with occasional requirement to attend serious incidents after hours
 
 
Job Overview:
 
Our client, a leading organisation responsible for the operation and maintenance of the Bakwena N1/N4 route, is seeking a Route Services Supervisor to oversee route patrol operations, incident management, communications and supporting operational functions.
 
The successful candidate will manage a team of 16 Patrol Drivers and 4 Communications Clerks, ensuring that incidents on the highway are responded to efficiently and within the agreed service timeframes.
 
This position requires a firm but approachable leader who can manage shift-based operational staff, maintain accountability and procedures, and engage professionally with drivers, law enforcement and other key stakeholders.

POSITION INFO:
Minimum Requirements: Matric Valid, unendorsed Code 08 driver's licence Previous supervisory or management experience in a shift-based operational environment Previous experience in security operations, transport operations, traffic\/road operations, control-room environments or similar shift-based operational environments will be highly beneficial Experience in incident management and operational response Experience managing drivers, patrol staff, field teams or similar operational personnel Strong people-management and disciplinary skills Excellent communication and interpersonal skills Strong administrative and reporting abilities Computer literate Good time-management and organisational skills Strong understanding of compliance, procedures and operational protocols Ability to remain calm and professional when dealing with incidents and difficult situations Comfortable attending accident\/incident scenes when required Key Responsibilities: Manage and supervise various Patrol Drivers and Communications Clerks Ensure effective shift planning, handovers and operational coverage Ensure highway patrols are conducted effectively to identify damage to road infrastructure and road furniture Ensure patrol teams provide assistance to stranded motorists and support safe road-user journeys Coordinate and respond to SOS calls and serious accidents\/incidents on the N1\/N4 Highway Ensure sufficient resources are deployed to incidents within the required response timeframes Attend serious incidents and accident scenes when required, including after-hours incidents Manage incident reporting, recordkeeping and relevant operational documentation Prepare and present required operational reports Manage staff performance, conduct, compliance and adherence to company procedures Address non-compliance and disciplinary matters appropriately and professionally Build positive working relationships with shift-based drivers and communications staff while maintaining appropriate authority and accountability Ensure staff are properly trained, equipped and supported to perform their duties Ensure compliance with health, safety and security requirements Manage route patrol and communications functions to ensure effective incident response Oversee the communications\/control-centre function and ensure incidents, public queries and complaints are handled professionally Monitor and manage fleet availability, vehicle condition and compliance Ensure vehicle handover and related documentation is completed accurately Monitor driver and vehicle compliance with company policies and procedures Liaise professionally with law enforcement, emergency services and other relevant stakeholders Check monthly manpower\/timesheet information for accuracy and compliance before submission to payroll Ensure operational procedures and service standards are consistently maintained Provide operational support to the team and assist at incidents where required Perform other operational and administrative duties as required Please note: Only shortlisted candidates will be contacted