SUMMARY:
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POSITION INFO:
Your expertise as an SAP Quality Management Specialist with regards to functional support, configuration, and optimisation of SAP Quality Management (QM) processes within the landscape, ensuring compliance, integration and support of business operations across procurement, production, maintenance, and logistics will position you for a conversation!
SCOPE OF WORK:Business Process Enablement
- Translate business quality requirements into SAP QM functional solutions
- Ensure integration of QM with SAP MM, PP, PM, and LE processes
- Provide functional guidance and best practice recommendations to business users
Configuration & Enhancements
- Configure and maintain SAP QM master data and settings (inspection types, plans, characteristics, codes, and catalogues)
- Support change requests, enhancements, and minor projects within the landscape
- Ensure all changes comply with transport and change management governance
- Participate in unit, integration, regression, and UAT testing
Continuous Improvement
- Identify opportunities to optimise quality processes and system utilisation
- Support standardisation and improvement initiatives across the landscape
- Contribute to the SAP QM roadmap and continuous improvement activities
Functional Support & Operations
- Provide end-to-end SAP QM functional support, including:
- Quality planning
- Quality inspections (GR, in-process, and final inspection)
- Quality notifications (QM01–QM03)
- Usage decisions and defect management
- Resolve incidents, service requests, and defects in line with agreed SLAs
- Perform root cause analysis and support corrective and preventive actions (CAPA)
Governance, Compliance & Documentation
- Ensure SAP QM processes comply with internal controls, audit requirements, and quality standards
- Maintain accurate functional specifications, configuration documentation, and SOPs
- Support internal and external audits relating to quality management processes
KEY SKILLS & COMPETENCIESSAP Functional Skills
- Strong hands-on experience in SAP Quality Management (QM)
- Solid understanding of inspection processes, notifications, and quality planning
- Integration knowledge with MM, PP, PM, and LE
- Exposure to regulatory or ISO-aligned quality processes advantageous
Behavioural & Analytical Skills
- Strong analytical and problem-solving skills
- High attention to detail and compliance
- Effective stakeholder engagement and communication
- Ability to work in a high-pressure production support environment
QUALIFICATIONS & EXPERIENCE
- 5+ years’ experience supporting SAP QM in a large enterprise environment
- Relevant degree or diploma in IT, Quality, Engineering, or related field
- SAP QM certification preferred
REPORTING LINE
- Reports to: SAP Functional Manager / SAP COE Lead
