SAP Support Analyst (FMCG)

SUMMARY:
Business Process & SAP Support Analyst

POSITION INFO:

BUSINESS PROCESS AND SAP SUPPORT ANALYST

An exciting opportunity is available for a highly skilled and experienced Business Process and SAP Support Analyst. Reporting to the Regional Executive for Finance, the successful candidate will be responsible for the following (amongst other duties):

• Assist SAP users with daily transactions and procedures across all SAP modules
• Respond to user inquiries or escalate issues within 24 hours
• Collaborate with business process support team to resolve issues
• Evaluate and enhance business processes
• Implement improvements, create SAP cue cards and flow charts
• Conduct on-the-job training for SAP users
• Create and maintain master data across all SAP modules in accordance with established protocols • Create material costings per DRM instructions and seek approval before implementations • Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
• Assess the impact of master data and pricing conditions on financial statements
• Coordinate and execute data cleaning activities
• Work with regional and group SAP teams to implement projects and developments
• Testing of new SAP developments and processes in the SAP QAS system before implementation • Support the business process team with day-to-day queries and reports
• Keep a ticket tracking register with detailed record of issues and solutions

Minimum Requirements

• Relevant qualification (Business Administration or equivalent)
• Proven work experience in Business Process Support role (5 years working experience) • Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
• Experience in Project Management will be advantageous
• Computer literate, specifically Excel proficiency
• Proven SAP Support and query resolution experience
• Ability to manage master data and understand financial implications.
• Strong problem-solving and analytical skills.
• Excellent communications and collaboration skills.
• Customer service oriented, patient, and supportive
• Team player
• Ability to use own initiative and work with minimum supervision
• Able to work flexible working hours (overtime when/if needed)
• Effective time management skills.
• Ability to manage multiple support requests

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