SAP Support Analyst (FMCG)

Recruiter:

Boikago Group

Job Ref:

SAPANALYST082025

Date posted:

Monday, August 4, 2025

Location:

Cape Town, South Africa

Salary:

R negotiable

SUMMARY:
Business Process & SAP Support Analyst

POSITION INFO:

BUSINESS PROCESS AND SAP SUPPORT ANALYST

An exciting opportunity is available for a highly skilled and experienced Business Process and SAP Support Analyst. Reporting to the Regional Executive for Finance, the successful candidate will be responsible for the following (amongst other duties):

Assist SAP users with daily transactions and procedures across all SAP modules
Respond to user inquiries or escalate issues within 24 hours
Collaborate with business process support team to resolve issues
Evaluate and enhance business processes
Implement improvements, create SAP cue cards and flow charts
Conduct on-the-job training for SAP users
Create and maintain master data across all SAP modules in accordance with established protocols • Create material costings per DRM instructions and seek approval before implementations • Assist with the monthly costing run - investigate errors and/or warnings raised in monthly costing run and resolve them
Assess the impact of master data and pricing conditions on financial statements
Coordinate and execute data cleaning activities
Work with regional and group SAP teams to implement projects and developments
Testing of new SAP developments and processes in the SAP QAS system before implementation • Support the business process team with day-to-day queries and reports
Keep a ticket tracking register with detailed record of issues and solutions

Minimum Requirements

Relevant qualification (Business Administration or equivalent)
Proven work experience in Business Process Support role (5 years working experience) • Strong understanding of business processes within SAP modules: FI, MM, PP, SD, QM
Experience in Project Management will be advantageous
Computer literate, specifically Excel proficiency
Proven SAP Support and query resolution experience
Ability to manage master data and understand financial implications.
Strong problem-solving and analytical skills.
Excellent communications and collaboration skills.
Customer service oriented, patient, and supportive
Team player
Ability to use own initiative and work with minimum supervision
Able to work flexible working hours (overtime when/if needed)
Effective time management skills.
Ability to manage multiple support requests

For more info please contact or email or visit

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