SASSA - Customer Service Agents (DL)

Recruiter:

iSON Xperiences

Job Ref:

BPO00368

Date posted:

Tuesday, April 19, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Customer Service Fixed Term Contract Position

6 month Contracts based in Randburg

To Start ASAP

Main Purpose of Position:

The Customer Service Agent is resp...

JOB DESCRIPTION:

The Role:

Customer Service Fixed Term Contract Position

6 month Contracts based in Randburg

To Start ASAP

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Skills and Experience:

Grade 12
Computer Literate
Excellent Communication written skillsÂ
Serious and passionate about customer service and working in a customer service industry
Previous call centre experience
Fluent in English and another South African language

COMPETENCIES:

Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
Quality orientation

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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SASSA - Customer Service Agents (DL)

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