SASSA - Customer Service Agents (DL)

Recruiter:

iSON Xperiences

Job Ref:

BPO00407

Date posted:

Thursday, June 2, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

JOB SUMMARY:
The Role:

Customer Service Fixed Term Contract Position

5 month Contracts based in Randburg

To Start ASAP

Main Purpose of Position:

The Customer Service Agent is resp...

JOB DESCRIPTION:

The Role:

Customer Service Fixed Term Contract Position

5 month Contracts based in Randburg

To Start ASAP

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Skills and Experience:

Grade 12
Computer Literate
Excellent Communication written skillsÂ
Serious and passionate about customer service and working in a customer service industry
Previous call centre experience
Fluent in English and another South African language

COMPETENCIES:

Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
Quality orientation

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

UNDERWRITING EXECUTIVE
Location: Bryanston
Salary: Market related
The Underwriting Executive will guide and support a dedicated team of underwriters.
1 day ago

COMMERCIAL UNDERWRITER
Location: Bryanston
Salary: Market related
Underwrite new policies and renewals, do endorsements, quotes, other ancillary underwriting function
1 day ago

Shift Manager
Location:
Salary: Negotiable
A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Shift Manager in KwaZulu NatalResponsible for the strategic shift planning, compliance, and adherence of the ADfusion/Client model in liaison with client management. This will include Inbound, Production, Outbound, Sal...
1 day ago

Procurement Specialist (Capex)
Location: Umhlanga Ridge
Salary: Market related
We are looking for a passionate and experienced Procurement Specialist (Capex)
1 day ago

Customer Service Administrator
Location: Port Elizabeth
Salary:
Our client in the Industrial Hygiene and Chemical Industry is seeking a customer service Administrator in Port Elizabeth.
1 day ago

Sales Representative - Food Services Sector
Location: Cape Town
Salary:
Do you have experience in sales in the Western Cape concentrating on the Food sector where you have built up a database with Hotels, Restaurants, Catering companies etc.?Opportunity to join our National Clients leading food services business where they require your strong knowledge of the SA food service market, experience with food service manufacturers & distributors and knowledge of food sa...
1 day ago

Planning Sales Coordinator
Location: Table View
Salary:
Do you have minimum three years’ experience as the centre point of contact, managing the workflow between the sales team, suppliers, customers, and operational requirements? Our Client based in Table View, requires your detail orientated and self-managed attitude to plan, source, and offer internal sales support to the team. This role requires your financial administration managing...
1 day ago

Medical Claims Clinical Auditor (EE)
Location: Port Elizabeth
Salary: Monthly
Our client operating in the medical insurance space is seeking a Medical Claims Clinical Auditor to join their team based in Port Elizabeth - on a 6 month fixed term contract.Nursing Diploma or Degree essential!EE candidate preference.An awesome career opportunity awaits!
1 day ago

Junior Researcher
Location: Johannesburg
Salary:
Our client in the youth empowerment industry has a vacancy for a Junior Researcher to form part of their Marketing team in Gauteng. This is a 12-month fixed term contract.
1 day ago

New Vehicle Sales Executive (Volkswagen experience)
Location: Pretoria
Salary:
New Vehicle Sales Executive (Volkswagen Experience) - Pretoria East - Gauteng
1 day ago

SASSA - Customer Service Agents (DL)

Similar jobs you might be interested in:

Create a free job alert for SASSA - Customer Service Agents (DL) in Randburg