SENIOR COLLABORATION TECHNICAL ARCHITECT

SUMMARY:
We are seeking a highly experienced Senior Collaboration Technical Architect to lead the team.

POSITION INFO:
We are seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions. Qualifications : Required Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field. Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Center, or Customer Experience technologies. Proven experience in enterprise solution design and technical consulting. Preferred Vendor certifications across collaboration, UC, CC, and cloud technologies. Cloud platform certifications (Microsoft Azure, AWS, Google Cloud). Contact center and CX platform certifications. Architecture certifications such as TOGAF or equivalent. This role is ideal for a seasoned technical expert with strong pre-sales, consulting, and solution architecture experience who can engage clients, understand business requirements, design scalable and secure solutions, and guide implementation teams to successful delivery. The successful candidate will serve as a trusted advisor to clients and internal stakeholders, transforming complex business challenges into practical, innovative, and future-ready technology solutions. Key Responsibilities: Solution Architecture & Design Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives. Translate business requirements into detailed technical architectures, designs, and implementation roadmaps. Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements. Develop scalable, secure, high-performing, and future-proof architecture solutions. Create solution architecture documentation, including: High-level and low-level designs Architecture diagrams Technical specifications Integration designs Implementation plans Client Engagement & Pre-Sales Act as a trusted technical advisor throughout the sales lifecycle. Engage with customers to understand business and technical requirements. Lead solution workshops, discovery sessions, and technical presentations. Support business development teams in creating compelling technical proposals. Participate in: RFP and RFI responses Scope of Work (SoW) development Product and solution pricing exercises Proposal reviews and client presentations Produce executive summaries and technical recommendations for client stakeholders. Enterprise Collaboration & Integration Active Directory \/ Entra ID CRM platforms ERP systems ITSM solutions Business applications Develop technical specifications for custom development and system integrations. Define API, web services, and data exchange requirements to support business workflows and automation. Contact Center & Customer Experience Solutions Design and architect enterprise-grade contact center and CX solutions. Provide technical leadership across cloud and hybrid customer engagement platforms. Align customer experience solutions with operational, security, and business requirements. Support migration and transformation initiatives from legacy platforms to modern cloud-based services. Governance, Compliance & Delivery Support Ensure architecture designs align with: Security best practices Data privacy regulations Organizational governance standards Take ownership of proposed solutions and transition them effectively to delivery teams for implementation. Provide technical oversight during implementation and deployment phases. Lead and manage customer Proof of Concept (POC) initiatives. Review, validate, and sign off on final solution designs and proposals. Required Experience & Skills Technical Expertise Deep knowledge of enterprise collaboration technologies, including: Advanced understanding of: Enterprise networking principles Network protocols and topologies Security architecture and controls Strong knowledge of: System architecture frameworks Software architecture principles Design patterns and best practices Expertise in enterprise integrations using: APIs REST\/SOA services Data exchange protocols Identity and access management solutions Contact Center & CX Technologies