SENIOR IT TECHNICAL BACKUP ADMINISTRATOR

SUMMARY:
SENIOR IT TECHNICAL BACKUP ADMINISTRATOR

POSITION INFO:

Education

• Minimum Grade 12 with relevant tertiary qualification in the IT Field
• IBM Tivoli Qualification

Experience Required

• Minimum 5 - 6 years in Systems administration role
• Minimum 2 -4 years backup administrator position

Knowledge:

• IBM Systems and Server architecture
• IBM tape library architecture
• IBM Tivoli Storage manager
• Azure cloud backups
• Backup designs, concepts and architecture
• Disaster Recovery and Business Continuity

Backup administrator Engineering and Provisioning

• Engineering of Backup related solutions for various project and operational needs.
• Install new / rebuild existing systems and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for backup administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all data, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Perform regular Restore tests to ensure business critical data can be recovered.
• Create, change, and maintain storage pools, management classes and retention periods as required.
• Provide Tier III/other support per request from various departments and business units. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted business units and/or departments.

Maintenance

• Apply System patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Configure / add new backup services as necessary.
• Upgrade and configure backup system software that protects Netcare infrastructure or applications as per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Maintain data centre environmental and monitoring equipment for all backup systems.

Stakeholder Relationships

• Interfaces with Information Management Team and IT Technical team to define and create infrastructure services and solutions in line with business requirements
• Interface with 3rd party vendors to ensure operations conform to best practice and industry standards.

General

• Perform operations as part of the technical Infrastructure team
• Mentor and involve junior team members and provide in house training as required.
• Develop "personal development plan". Short, medium and long Term.
• Manage personal KPI''s in accordance with company policy and performance management guidelines.
• Ensure that the Infrastructure team meets the agreed incident, problem and service level agreements.
• Adhere to team plans for Projects as required, manage own deliverables and timeframes to ensure that the team deliver to committed tasks and projects deadlines.
• Ensure that the required modifications are made to designs, configurations and architecture of existing infrastructure to ensure optimum use of all hardware and software resources.
• Conduct regular reviews and revisions of the Capacity Plan, in line with the organisation’s business planning cycle, identifying current usage and forecast requirements during the period covered by the plan
• Proactively improving service availability wherever possible, and optimising the availability of the IT
• Infrastructure to deliver cost-effective improvements that deliver tangible benefits to the business.
• Research knowledge of future demand for IT services and predict the effects of demand on performance service levels.
• Provide direction for future capacity requirements based on business plans, usage trends, sizing of new services, etc.

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