SENIOR RETAIL SALES CONSULTANT - BEDROOM & SLEEP SOLUTIONS to be based at our Northgate (M5 Interchange), Cape Town branch

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

• Matric / Grade 12 (or equivalent) qualification, combined with demonstrated experience in a retail sales environment and the ability to engage customers confidently on the shop floor and close sales professionally.
• Clear evidence of using consultative selling techniques (needs analysis, solution-based recommendations) rather than transactional or pressure-driven sales.
• A proven track record of achieving sales targets while maintaining positive customer relationships, repeat business, and minimal discount reliance.
• The ability to work accurately with POS and CRM systems, maintaining correct records, processing transactions efficiently, and minimising errors.
• Consistent attendance, punctuality, and reliability, with the willingness to work retail hours and weekends, combined with a strong commitment to customer service and brand representation.

WILL ALSO COUNT IN YOUR FAVOUR IF YOU HAVE:

• Experience in furniture, home goods, bedding, or mattress retail.
• Existing knowledge of sleep science, mattresses, or ergonomics (training can be provided).
• Experience generating positive online reviews (Google, Hello Peter, etc.).
• Strong upselling and cross-selling capability with accessories and add-ons.
• Experience building long-term customer relationships and referrals.

DUTIES WILL INCLUDE:

Customer Engagement & Consultation

• Greeting and engaging customers in a warm, calm, mature, and professional manner, creating a welcoming and pressure-free environment.
• Building rapport through genuine interest and emotional awareness, reading body language and adjusting approach accordingly.
• Assessing and qualifying customer needs by asking insightful questions about sleep concerns, lifestyle, budget, space, and preferences.
• Listening attentively and patiently, ensuring customers feel understood, valued, and supported throughout their journey.

Sleep Solutions Expertise & Product Guidance

• Developing and maintaining strong product knowledge across mattresses, bed bases, bedroom furniture, accessories, and promotions.
• Confidently discussing sleep-related topics and explaining how the right sleep solution impacts quality of life, health, and wellbeing.
• Guiding customers through the Comfort Solutions Lab Sales Process, clearly explaining the science, fitment process, and personalised recommendations.
• Presenting tailored solutions aligned to customer needs and budget, starting from premium options and working down where appropriate, without overwhelming the customer.

Sales Execution & Closing

• Applying consultative selling techniques to recommend appropriate sleep solutions without aggressive or transactional selling.
• Upselling and cross-selling relevant accessories (e.g. pillows, mattress protectors, bases, warranties) in a value-driven manner.
• Recognising buying signals and addressing objections calmly and confidently.
• Closing sales accurately and professionally without relying on excessive discounts, free delivery, or pressure tactics.

Customer Follow-Up & Relationship Building

• Conducting post-purchase follow-ups to ensure customer satisfaction and managing expectations around delivery or product use.
• Re-engaging undecided customers and maintaining relationships that lead to repeat business and referrals.
• Delivering a level of service that contributes to positive online reviews and long-term brand trust.

Operational Excellence & Administration

• Processing sales transactions accurately and efficiently using Bed King POS, CRM, and inventory systems.
• Maintaining accurate customer records, CRM notes, and follow-up actions.
• Managing cash-ups, invoicing, and daily administrative tasks with attention to detail and integrity.
• Minimising errors and ensuring compliance with internal processes and standards.

Showroom & Brand Standards

• Maintaining a clean, organised, and inviting showroom that the brand standards at all times.
• Ensuring pricing, promotions, displays, and merchandising are accurate and visually aligned.
• Proactively identifying and addressing stock, display, or store presentation issues.

Team Contribution & Continuous Improvement

• Working collaboratively with colleagues, managers, delivery teams, and customer service departments.
• Supporting, guiding, and mentoring junior team members where appropriate.
• Participating actively in training, coaching sessions, and product or process assessments.
• Sharing insights, feedback, and improvement ideas with management to enhance store performance and customer experience.

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

Client Focus

Listening Skills

Persuasiveness

Results Orientation

Integrity

Negotiating

Social Skills

Analysing and Forming Opinions