Account Manager – UK & Ireland Automotive

SUMMARY:
This is a strategic, hybrid role combining customer success, retention, and new business development.

POSITION INFO:

Job Title: Account Manager – UK & Ireland Automotive
Location: Cape Town, South Africa (Remote)
Reports To: CEO / Founder
Compensation: R35 000- 55 000 pm + performance bonus linked to retention, expansion & new business

About the Company
A fast-growing technology business provides an AI-powered reputation and review management platform, helping multi-location businesses collect, manage, and leverage customer feedback, particularly across Google. The platform combines review monitoring, AI-powered sentiment analysis, surveys, complaints management, and dashboards to deliver actionable insights that improve operational performance, customer experience, and brand reputation. Primarily serving automotive dealer groups, the company is entering new international markets, including South Africa, offering a unique greenfield opportunity for an exceptional commercial professional.

The Opportunity
This is a strategic, hybrid role combining customer success, retention, and new business development. The successful candidate will manage and grow an existing Irish customer portfolio while building and expanding the UK automotive market from a South African base. This is a high-autonomy role, ideal for someone commercially astute, relationship-focused, and experienced in SaaS account management within automotive retail.

Key Responsibilities
Customer Success & Retention (Ireland)
• Own and manage the existing customer portfolio, ensuring full platform adoption and satisfaction.
• Drive expansion revenue through upsell/cross-sell opportunities (additional locations or product modules).
• Conduct quarterly business reviews, demonstrating ROI and aligning product roadmap with customer needs.
• Monitor account health and proactively prevent churn.
New Business Development (UK)
• Build and manage a pipeline of new business opportunities targeting UK dealer groups and multi-location automotive networks.
• Lead full consultative sales cycles: discovery, demonstration, proposal, and close.
• Represent the company at key UK automotive events and conferences.
• Provide market intelligence and competitor insights to inform strategy.
Collaboration & Reporting
• Work closely with the product and sales teams to ensure a coordinated go-to-market approach.
• Regularly report on KPIs, including net revenue retention, customer health, and new ARR generated.

Who You Are
Essential Requirements
• Proven experience in UK/Ireland automotive retail, ideally with dealer groups or multi-location businesses.
• Experience working remotely from South Africa, servicing UK/Ireland customers.
• 3–5 years SaaS account management experience, with a strong track record in retention, expansion, and NPS/CSAT improvement.
• Commercially minded, with the ability to identify, develop, and close new revenue opportunities.
• Exceptional communication and relationship management skills, credible with senior UK/Ireland stakeholders.
• Based in South Africa with working hours overlapping UK/Ireland time zones.
Highly Desirable
• Experience in digital marketing, CX, or reputation management solutions for automotive retail.
• Knowledge of Google Business Profile, local SEO, and online review management.
• Familiarity with UK dealer groups (Lookers, Pendragon, Vertu Motors, etc.) or NFDA/AM community.
• Previous experience with vendors such as CDK Global, Reynolds & Reynolds, Reputation.com, Birdeye, or Podium.

Key Performance Indicators
• Net revenue retention (Ireland): >110%
• Customer health and adoption metrics
• UK new business pipeline development and closed ARR
• Zero avoidable churn

Application Process
1. Initial screen with recruitment partner
2. Interview with the CEO for market knowledge and cultural fit
3. Practical exercise: 90-day plan for Irish retention and UK market development
4. Final interview and offer