SERVICE SUPPPORT CO-ORDINATOR - EARTH MOVING INDUSTRY

SUMMARY:
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POSITION INFO:
SERVICE SUPPORT COORDINATOR \/ – EARTH MOVING INDUSTRY JOHANNESBURG \/ ISANDO Requirements: ·         National Certificate Grade 12. ·         Earthmoving trade test in related field Earthmoving 3 – 5 Years •                    • Technical\/Mechanical knowledge and understanding •                    • Excellent communication & influencing skills •                    • Warranty System management and Exposure •                    • Ability to work with OEM, Dealers and customers •                    • Time Management & Deadline Exposure warranty claim submissions and OEM Payments Development of technical staff and Technology growth Ensure the effective and efficient administration \/ compliance policies and procedures. Pro-active KPI's to manage machine and SOS alerts and pre-service advanced planning Monitor monthly OEM KPIs and dealer performance.  • Review performance with branches and dealers. • Implement corrective actions where targets are not achieved.  • Drive continuous improvement initiatives

 

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