SPA Reservationist & Back-up SPA Therapist

SUMMARY:
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POSITION INFO:

SPA RESERVATIONIST (BACK-UP SPA THERAPIST)

TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)

START: ASAP / 01 March 2026

TRADING HOURS & SHIFTS

• Monday – Sunday 
• Shifts (Open / Close - rotate)
• 08:00am - 17:00pm / 10:00am - 19:00pm 
• 1x Weekend off per month + days off in the week

REPORT TO: SPA Director

EMPLOYMENT: Permanent / Full-Time

SALARY & COMPANY BENEFITS

• R11,000 Basic Salary per month
• Services Commission (on any therapies performed by you)
• Retail Commission
• Employee Benefits & Fund Contributions

MINIMUM REQUIREMENTS:

1. South African citizen OR permitted for employment
2. Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology
3. SAAHSP / ITEC / CIDESCO / CIBTAC accredited qualification
4. Reliable transport within the Southern Suburbs
5. Computer confident - making bookings, responding to emails and doing general admin
6. Proficient in MS Office
7. Confident using SPA Software systems for bookings, cash-up, reporting, etc (ESP / Headstart / SilverSpa or similar)
8. Professional telephone etiquette - clear, confident, speaking
9. Excellent guest communication and command of English 
10. Beautifully groomed and highly presentable
11. Demonstrated ability to manage guest communication across multiple channels (phone, email, and in person).
12. At least ONE full year experience on the front desk performing reception duties of a luxury SPA (Hotel, Ship or Resort)
13. At least TWO years experience performing SPA therapies in an established SPA
14. Confident in both Administration & Therapies - this is a dual role with primary function of Reception.
15. Ability to multitask and prioritise in a high-volume environment.
16. Accurate handling of bookings, payments, and scheduling adjustments.
17. Calm, courteous, and solutions-driven when handling guest requests or challenges.
18. Sales-oriented with an understanding of upselling spa services and retail add-ons.

PERSONAL ATTRIBUTES:

• Warm, welcoming, and guest-focused demeanour.
• Team player who collaborates easily with therapists and management.
• Dependable, punctual, and maintains professionalism under pressure.
• Flexible to work weekends, public holidays, shifts as required and extended hours during peak season