Sales & Operations Administrator (ISP) (CPT)

SUMMARY:
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POSITION INFO:

ENVIRONMENT:

A dynamic Internet Service Provider is looking for a trustworthy and hands-on Sales & Operations Administrator to provide oversight and support daily activities of its growing internal Sales and Operations team. This role combines sales leadership, customer service, operational coordination, and ISP product knowledge across fibre, internet, VoIP, and web hosting services. You will manage staff scheduling, including site visits, maintenance coordination, and operational coverage, manage billing/ account queries, and customer service escalations while driving sales across ISP products. The successful candidate must have Grade 12/Matric, suitable experience and a solid understanding of ISP products and service delivery processes and a strong background in sales and customer service.

DUTIES:

Team Leadership & Oversight -

• Oversee and support daily activities of internal sales and operations staff.
• Manage staff scheduling, including site visits, maintenance coordination, and operational coverage.
• Handle staff leave planning and ensure continuity of service.
• Support staff development and assist in training on processes and systems.

Sales & Customer Management -

• Drive sales across ISP products including fibre, internet, VoIP, and web hosting.
• Engage directly with customers to understand requirements and convert leads into sales.
• Maintain strong customer relationships and ensure high levels of service and retention.
• Apply solid product knowledge to recommend suitable solutions.

Operations & Back-Office Support -

• Oversee order processing, including line provisioning and service activation.
• Manage billing/ account queries, and customer service escalations.
• Handle contract administration and customer documentation.
• Manage reseller accounts, including commission tracking and reporting.

Technical & Industry Functionality -

• Work within ISP systems and processes (provisioning, fault handling, service setup).
• Liaise with technical teams to ensure efficient resolution of service issues.
• Apply understanding of core ISP services including fibre, connectivity, VoIP, and hosting.

REQUIREMENTS:

• Grade 12 / Matric.
• Experience in an ISP, telecommunications, or technical support environment.
• Strong sales and customer service background.
• Solid understanding of ISP products and service delivery processes.
• Ability to manage both people and operational workflows.
• Strong communication and interpersonal skills.
• High level of trustworthiness and accountability.

ATTRIBUTES:

• Leadership mindset with a hands-on approach.
• Calm and structured under pressure.
• Strong problem-solving ability.
• Customer-focused and commercially aware.
• Willingness to learn internal systems and help build team capability.