Sales Account Manager (CPT)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: PLAY a strategic role in driving revenue growth, strengthening customer relationships, and expanding market presence through consultative sales engagement and account development as the next Sales Account Manager wanted by a fast-paced Specialist in End-to-end IT Management and Consultative IT Services. You will be responsible for developing sustainable business opportunities, maintaining a healthy sales pipeline, and supporting long-term customer success. Applicants will require 3–5 years’ experience in a Sales, Account Management, or Business Development role within the ICT, Infrastructure, Managed Services, or Telecommunications industry including proven experience in developing new business opportunities and managing customer relationships. You will also need demonstrated experience achieving revenue targets and managing sales pipelines.   DUTIES: Business Development & Revenue Growth - Identify, develop, and pursue new business opportunities aligned with company growth objectives. Build and maintain a sustainable sales pipeline through proactive prospecting, networking, and relationship development. Develop and execute strategic account plans to achieve revenue, margin, and growth targets. Promote solutions and services through consultative engagement and value-based selling. Drive upselling and cross-selling opportunities within existing customer environments. Support the preparation and presentation of commercial proposals, quotations, and solution recommendations. Participate in contract discussions, commercial negotiations, and solution positioning activities.   Client & Stakeholder Engagement - Build and maintain strong, long-term relationships with customers and key stakeholders. Act as the primary commercial interface between the business and assigned customer accounts. Understand customer business requirements, operational challenges, and strategic objectives. Conduct regular customer engagement sessions, account reviews, and business development meetings. Ensure customer expectations are managed effectively throughout the sales and service lifecycle. Support customer retention initiatives through proactive engagement and relationship management. Represent the business professionally within client environments and industry engagements.   Sales Governance & Commercial Management - Maintain accurate and up-to-date customer, opportunity, and sales activity records within CRM platforms. Ensure all proposals, quotations, and commercial documentation comply with company standards and approval processes. Monitor sales performance, pipeline progression, and account activity against defined targets. Contribute to forecasting, budgeting, and sales planning activities. Ensure commercial risks, contractual considerations, and customer expectations are appropriately managed. Maintain awareness of market trends, competitor activities, and industry developments relevant to product offerings.   Solution Alignment & Internal Collaboration - Work closely with Technical, Operations, and Service Delivery teams to align customer requirements with appropriate solutions. Support solution scoping, validation, and service transition activities where required. Coordinate internally to ensure customer commitments are achievable and aligned with operational capabilities. Facilitate effective communication between customers and internal stakeholders during sales engagements and project transitions. Contribute to the continuous improvement of sales processes, customer engagement approaches, and service offerings.   Reporting & Performance Management - Prepare and present sales reports, pipeline updates, forecasts, and customer engagement summaries. Analyse sales trends, customer feedback, and market opportunities to support business decision-making. Track revenue performance and account growth against defined objectives. Provide management with accurate, timely, and evidence-based commercial insights and recommendations. Maintain detailed records of customer interactions, sales activities, and commercial engagements.   Customer Success & Service Alignment - Support the successful onboarding and transition of new customers into operational service environments. Ensure customer concerns, escalations, and commercial matters are addressed appropriately and timeously. Promote a customer-centric approach focused on long-term value, trust, and partnership development. Collaborate with Operational teams to support high levels of customer satisfaction and service quality. Contribute to continuous improvement initiatives that enhance customer experience and commercial effectiveness.   REQUIREMENTS: Experience - Minimum 3–5 years’ experience in a Sales, Account Management, or Business Development role within the ICT, Infrastructure, Managed Services, or Telecommunications industry. Proven experience in developing new business opportunities and managing customer relationships. Demonstrated experience achieving revenue targets and managing sales pipelines. Experience engaging with customers at both operational and management levels. Exposure to consultative selling and solution-based sales environments. is advantageous. Commercial & Industry Knowledge - Strong understanding of: Managed Services and IT service environments. ICT infrastructure and enterprise technology solutions. Sales lifecycle management and account development principles. Commercial engagement, proposal development, and contract discussions. Customer Relationship Management practices and business communication. Skills – Business development and opportunity identification. Strategic account management and customer engagement. Strong presentation, communication, and negotiation skills. Commercial awareness and analytical thinking capability. Proposal writing and solution positioning. Pipeline management, forecasting, and reporting. Relationship building and stakeholder management. Time management, prioritisation, and organisational skills. Ability to work independently while collaborating effectively across teams. Strong problem-solving and decision-making capability.   Advantageous- Experience working within a structured service delivery or managed services environment. Understanding of service management concepts and customer operational requirements. Familiarity with infrastructure monitoring, network visibility, cybersecurity, or related technology environments.