Sales Engineer - Pump Industry

SUMMARY:
Sales Engineer (pump industry) required for our market leading, global Client to be based on the East Rand.  We require candidates with a recognized Mechanical Engineering degree / diploma, a min 3 to 5 years’ experience in a similar role within a service environment (mandatory) and strong technical, pump component knowledge.

POSITION INFO:
Purpose of the role:
Develop and manage customer relationships to support service sales growth, service delivery and operational efficiency for the Client’s products. Providing technical support on-site. Collaborate with internal divisions and customers to ensure timely deliveries and effective communication. Continuously seek opportunities to expand the customer base and improve service quality. Develop and provide positive solutions to complex customer challenges and needs.

Brief Description of the Role:

• Call in existing customers while making every effort to expand the customer base and markets.
• Stay up to date with market trends, competition, new projects and tenders.
• Call on contractors, end-users and municipalities.
• Follow up weekly on leads.
• Perform onsite fault finding and problem solving on pumps and systems.
• Compile SAP quotation for pumps and spares and process orders on SAP.
• Follow through on orders from loading on the system to the payment stage.
• Liaise with factory and production division when orders are in the system.
• Load and update projects on in-house system weekly, including customer contracts and company files.
• Maintain protocol in handling claims and assist fellow branch staff.
• Meet deadlines and ensure customer satisfaction.
• Increase the Client’s market share and seek new opportunities for growth.
• Comply with and enforce all the Client’s policies and procedures.
• In addition to these functions, the candidate is required to carry out such other duties as may be reasonably required.

• Grade 12 (or equivalent).
• National Diploma (N6 / T3) or Degree in Mechanical Engineering.

• Valid driver's license.
• 3 to 5 years’ experience in a professional sales role within a service environment (this is mandatory).
• Strong component identification skills (pumps).
• Computer literate including proficiency in MS Office 365, SAP and Webshop.
• Foundational knowledge of sales and marketing principles.
• Demonstrated commitment to delivering excellent customer service.