Sales, Marketing and Production Coordinator

SUMMARY:
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POSITION INFO:

Job Overview:

Reporting to the Managing Director and Company Share Holders. The Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support

Minimum Requirements:

• Matric, Grade 12 certificate
• Valid Driver's licence
• Microsoft Office proficient
• Pastel preferred 

Responsibilities:

• Responsible for day to day sales enquiries from existing or potential customer – quotes, prices, product construction etc.
• Manage and record all sales enquiries
• Customer account creation via Pastel
• Serves customers by selling product and meeting customers’ needs
• Service existing accounts, obtains orders and establishes new accounts
• Resolves customer complaints by investigating problems, developing solutions, and preparing reports through the production team
• Expands sales in existing accounts by introducing new products that the production team may be developing
• Keeps customers informed of their order progress by submitting weekly/ monthly outstanding order lists
• Keep customers informed of delivery status for their deliveries
• Travelling will be required for quarterly meetings with existing customers or meeting with potential new customers
• Conception of new designs/packaging or changes to existing designs/packaging with new or existing customers
• Submits manufacturing orders by referring to price lists and product literature
• Posting of manufacturing orders into Pastel Accounting system
• Checking that the sales balance and submitting monthly sales reports to Management team every month end
• Submitting Sales Reps reports to Sales Team and Accounting Team
• Keeps management informed by submitting weekly, monthly, and annual sales and production reports
• Maintains professional and technical knowledge by continual meetings and updates with the production team
• Liaise with logistics and customer in coordination with collection and delivery of orders
• Provides historical records by maintaining records on customer sales and production tracking
• General support to sales team and production team as required
• Procurement of items instructed by Management team
• Day to day administrative tasks, answering the telephone etc.

Key Skills and Competencies:

• Time management and planning skill
• Interpersonal, Written and verbal communication skills
• Able to meet multiple project deadlines and demonstrate good attention to detail
• Able to demonstrate an understanding of the needs of the customer
• Able to work individually as well as part of a team
• Ability to meet deadlines with minimal supervision
• Knowledge of export compliance and logistics is an advantage but not a specific requirement
• Customer service and Client relationships
• Knowledge of graphics design is an advantage but not a specific requirements