Sales Operations Manager | Travel

Previous Work Experience Required:

• 3-4 years’ experience in tourism/touring/lodge reservations
• Background in B2C sales advantageous
• Background in field experience advantageous

Knowledge Required (Qualifications Or Training Programs):

• Microsoft Outlook with strong Excel skills
• Travel and Tourism Diploma or Industry Experience
• Knowledge of Tourplan, Maximizer, WETU, Social media platforms of Facebook, Instagram and,

Blogs advantageous

Skills Required:

• Good understanding of terms and conditions, product knowledge, third-party destinations,

general knowledge, third party and product destinations

• Understanding of E-Commerce systems (Booking platforms)
• Understanding of Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
• Computer – Microsoft Office Applications (Word, Excel, PowerPoint and Outlook)
• Understanding of the Availability and Web Reporting Systems
• GIS, WETU, Maximizer, Tourplan and ESS
• Understanding of data and analyses done
• Problem-solving skills
• Excellent command of both spoken and written English (e.g. reporting)
• Body language
• Market knowledge (Understanding the markets e.g.: USA/Europe)
• Sales process and methodologies
• Experiential creativity (Crafting experiences)
• Ensure consistently good levels of guest/client delight
• Understanding travel industry channels

KEY OUTPUTS:

• Actively lead a team of Travel Specialists
• Support the Direct Sales activities of the regional businesses (South Asia and South America)
• Aggressively pursue direct sales targets as defined by the Group Sales Manager – Direct
• Optimize Team performance through training, exposure, and feedback and quality assurance
• Maximising the Teams’ understanding of the Commission Calculator Tool and drivers
• Train and motivate Team to search for sales leads and prospects
• Enhance, streamline and simplify the day to day operations of the Team
• Conduct regular one-on-one discussions with Team members
• Continuous feedback and information sharing with the Group Sales Manager – Direct to ensure the

alignment of process, sales methodology, reporting and sales force development across Teams;

• Ensuring consistency and best practice is documented and applied across the teams as approved

by the Group Sales Manager - Direct

• Setting up of ad-hoc sales initiatives and campaigns to drive focus areas of the business
• Set examples for the Direct Sales Teams in areas of personal character, commitment,
• organizational and selling skills, and work habits
• Working closely with the other Sales Operations Managers – Direct as well as the Direct
• Administrative Assistant, acting as an overall Sales Operations team
• Assistance with the setting up of the annual Direct Indaba. This includes flight co-ordination,

communication, budget management, minuting of action items and any other assistance required

depending on the Direct Indaba for that year

• Point of contact for teams’ Educational Requests. Adherence of team members to these policies,

as well as monitoring feedback time frames and updating of Educational reporting

NB! This job is now closed. You can apply for other jobs by uploading your CV.