Sales Respentative

SUMMARY:
Sales Representative (Internal sales)

Our client in specializing in corporate gifting is on a recruitment drive for 2 x sales representatives to join their team.

The ideal candidates must be self-motivated and driven to achieve targets.

Duties and responsibilities include but not limited to: -

Customer Relationship Management

• Follow up on deliveries, handle returns or complaints and ensure customer issues are resolved efficiently.
• Maintain a high level of professionalism and service to ensure repeat business.
• Provide timely and accurate product information, quotes, and pricing.

• Capture and process sales orders accurately in the company’s ERP or CRM system.
• Track orders through to delivery and ensure customer satisfaction.
• Coordinate with dispatch/logistics to ensure timely and correct deliveries.

🔹 Sales Support

• Assist external sales representatives with customer communication, lead follow-up, and quote preparation.
• Support the development and implementation of sales campaigns and promotions.
• Prepare sales reports, forecasts, and performance tracking documentation.

🔹 Product Knowledge & Upselling

• Maintain up-to-date knowledge of products, pricing, and industry trends.
• Identify customer needs and suggest appropriate products or alternatives.
• Upsell or cross-sell products to meet or exceed monthly sales targets.

🔹 Administration & Documentation

• Generate quotes, invoices, delivery notes, and related sales documentation.
• Maintain accurate records of customer interactions and transactions.
• Ensure compliance with company policies and South African legal standards (e.g. VAT, POPIA).

🔹 Team Collaboration

• Liaise with procurement, warehouse, accounts, and other internal departments to ensure smooth workflow.
• Provide feedback from clients to management for product or service improvement.

Customer Service & After-Sales Support

• Handle incoming sales inquiries via phone, email, and online platforms.
• Build and maintain strong relationships with existing and potential customers.
• Follow up on deliveries, handle returns or complaints and ensure customer issues are resolved efficiently.
• Maintain a high level of professionalism and service to ensure repeat business.

POSITION INFO:
Qualifications:

• Matric
• 2-3 years sales experience
• Excellent command of English and Afrikaans
• Computer literate - MS Office
• Own reliable transport (advantageous)

• Excellent communication skills - articulate, clear and concise
• Friendly, outgoing personality
• Self-motivated and driven
• Innovative with strong problem-solving skills
• Attention to detail
• Deadline driven
• Time management
• Multi-tasking
• Client centric
• Building sustainable relationships