Sales Specialist: IoT

SUMMARY:
Specialising in Messaging and Unified Communications; including Exchange, Exchange Online, Skype and Identity. You will have a proven background in the design and implementation of cloud, hybrid or on-premise productivity, collaboration and messaging solutions to multiple customers.

POSITION INFO:

Job Objectives

• Provide prompt technical support to customer base on a variety of issues by responding to telephone calls, emails, and “in-office” requests. Log all requests and escalate as necessary.
• Provide remote and on-site support services to user base
• Configure and Install Windows Desktops for clients
• Perform routine maintenance on servers and workstations including installation of service packs, security patches, hot fixes, and third-party software updates.
• Provide basic application training when necessary.
• Maintain up-to-date documentation of systems.
• Participate in various migrations and upgrade projects
• Participate in “on-call” after hours support rotation
• Ensure high customer satisfaction levels are maintained
• Additional responsibilities assigned as necessary

Minimum Requirements

• Grade 12
• Bachelor’s degree
• 2years Proficient in Windows 10, 8.1, and 7

Job Skills

• Business knowledge and context of the use and value of Microsoft technologies including Office 365
• Articulation of Messaging, Communication and Collaboration and their business benefits
• Office 365/Azure, hybrid and on-premise commercials and their implications
• Active Directory - Domain Services & Federation Services, Directory Synchronization to Azure AD
• Email and content migration strategies and planning
• Exchange Online, Hybrid, Exchange Server
• Skype for Business, Lync Server, Office Communications Server

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