Senior Account Manager (Technology & Public Sector)

SUMMARY:
Our client an enterprise technology services company specializing in intelligent digital operations based in Centurion is urgently looking for a Senior Account Manager (Public Sector) to act as the primary representative for the engagement, ensuring the successful governance, delivery oversight and value realization of the monitoring and digital operations program.

This role operates within the National IS/ICT Operations Centre as part of a dedicated delivery team embedded within the  environment, maintain strong stakeholder relationships, safeguards contractual compliance and ensures service delivery performance aligns with both operational requirements and the business standards.

Typical Operating Environment:

The role operates within a complex national public-sector technology environment supporting the Public Sector IS / ICT Monitoring Service and National IS / ICT Operations Centre
The environment includes:

• Enterprise monitoring and observability platforms
• National network and infrastructure monitoring environments
• Data centre and remote operational site visibility
• IT Service Management and operational governance frameworks
• Public sector regulatory compliance environments

POSITION INFO:
In order to be considered the following is required: 8-12 years' experience in enterprise or government account management Proven experience managing large, complex client engagements Experience operating within regulated or government environments is highly advantageous Strong understanding of enterprise IT services and digital operations environments Experience working with governance frameworks and multi-stakeholder organisations Strong stakeholder satisfaction within public sector leadership and operational teams Consistent adherence to contractual obligations and SLA commitments Effective governance reporting and issue resolution Clear demonstration of operational value delivered Stable and trusted long-term client relationship Responsibilities: Client Relationship & Strategic Engagement: Serve as the primary representative to public sector across national, provincial and operational leadership levels Maintain strong relationships with public sector stakeholders including program owners, operational managers, governance teams and executive sponsors Represent the business in governance forums including Steering Committees, PMO sessions, operational reviews and compliance discussions Ensure public sector priorities and operational realities are effectively communicated within the business Governance, Compliance & Contract Management: Ensure adherence to contractual obligations, SLAs and program commitments Maintain compliance with public sector security, governance and regulatory requirements Oversee governance reporting including service performance, operational metrics, risks and remediation plans Manage change requests and contractual adjustments where required Service Delivery Oversight: Monitor end-to-end service delivery within the public sector monitoring and operations environment Work closely with technical and delivery teams to ensure SLA adherence and operational stability Participate in operational forums to track incidents, escalations and improvement initiatives Support continuous improvement initiatives aligned to public sector operational goals Financial & Contractual Performance: Monitor account profitability and revenue performance Ensure billing and financial processes align with contractual obligations and procurement frameworks Track contract milestones, performance metrics, and service credits where applicable Value Realization & Partnership Growth: Translate operational monitoring outcomes into measurable operational value for public sector Identify opportunities for service optimization, automation and operational maturity improvements Support long-term partnership growth through measurable performance and strategic engagement Information displayed above not limited to advertisement. Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

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