Senior Administrator and Support

Recruiter:

Creative Leadership Solutions

Job Ref:

PTA000026/MM

Date posted:

Friday, September 5, 2025

Location:

Pretoria, South Africa

SUMMARY:
Introduction:
A dynamic pharmaceutical data company based in Faerie Glen is seeking a skilled Senior Administrator and Support professional to join their team. The company is passionate about simplifying healthcare processes and compliance, with a strong focus on efficiency, analytical thinking, and proactive problem-solving. Through integrated digital data solutions, the organisation empowers pharmaceutical businesses to optimise processes, enhance efficiency, remain compliant, and achieve long-term success.

Job Purpose:
As a Senior Administrator, you will deliver effective administrative and system support services by ensuring accurate data management, efficient customer support, and timely reporting to drive business objectives and operational excellence.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

National Senior Certificate
While a tertiary qualification is not required, it would be advantageous.

Minimum applicable experience (years):

4-5 years

Required nature of experience:

General administration and support
Database management and maintenance
Customer/representative support and query resolution
Reporting and data analysis

Skills and Knowledge (essential):

Intermediate computer proficiency (MS Office, especially Excel)
Strong communication skills (written and verbal)
Organisational and time management skills
Attention to detail and accuracy

Other:

Professional, diligent, and reliable
Ability to multitask and meet deadlines

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Administrative Tasks

Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing).

System Management/Support

Respond to customer/representative queries within 48 hours via phone and/or email.
Assist customers with feature usage and provide guidance as needed.
Analyse and report on system challenges through scenario testing or user impersonation.
Report technical issues to service providers and/or management.
Share feature requests and workarounds with the team.
Follow up with customers/representatives to ensure issues are resolved.
Manage, create, and support system users/customers (e.g., automated invoicing)

Reporting
Prepare intermediate-level reports, including:

Deals factoring (SEP, MAPL & Total Deals)
TLC, MAPL & IPL data fees
Forecast sheets
SEP & ad hoc deal calculations
Pharma fees calculations

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