Senior Airfreight Controller

SUMMARY:
Processing of documents for Airfreight cargo, ensuring Air Shipments are processed quickly and effectively with all information on progress being available at all times and to ensure timely communication and driving all Operations KPI’s

POSITION INFO:

1. Operational

• Communicate with client services representative and / or origin/destination agents where required with regards to shipments
• Receive pre-alert for incoming shipments
• Ensure that consol files are registered as soon as possible after receiving the pre-alert on Cargowise
• Track shipments with carriers
• Registering shipments upon receipt of pre alert taking special note of details and cargo requirements
• Ensuring RCG is completed where required
• Ensuring full consignment received and updating all parties
• Checking client account status prior to invoicing to ensure CBO payments are received prior to dispatch
• Ensure invoicing to clients are done within KPI
• Arrange transport for shipments where required
• Arrange payment to 3rd parties where required
• Following up on cargo drawn from airlines
• Submitting required docs for plant, port health, state vet to required people to obtain release
• Putting airline on notice for missing cargo and follow up accordingly
• Managing full claims process with the airline where required
• Inform CS of damaged cargo
• Inform CS of any stops (CBCU etc)
• Follow up with customs team for outstanding entries
• Check cargo on hand report for discrepancies for shipments on the floor longer than it should be
• Send daily status updates to all parties
• Manage daily / monthly reports as per instruction from manager

2. Financial

• Check for WIPS and Accruals on “Profit and Loss” tab
• Ensure storage is not occurred for late submission of documents
• Ensure WIPs and Accruals are done in the correct time and correct amount to not create losses

3. Customer

• Where there is interaction with clients a strong relationship has to be fostered
• The customer must come first in everything we do
• Resolve queries that affect claims quickly and resolve the issue

4. Process

• Follow the standard process flow of the file and if there are any deviations bring to the attention of the supervisor immediately.

5. Quality

• Every file must be done to the best of your ability
• Ensure all milestones are complete.

REQUIREMENTS:

Qualification & Certification

• Matric or Senior Certification equivalent
• Industry qualifications is an advantage.

Knowledge & Experience

• Minimum of 5 years of Industry experience
• CargoWise

Skills & Attributes

• Communication skills
• Ability to work under pressure
• Requires little supervision
• Maintain and build strong client relationships
• Attention to detail
• Quality Focus

HOW TO APPLY

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