Senior Broker (Precious Metals)

SUMMARY:
Our client in the retail sector is looking for a Senior Broker to join their team based at the V&A Waterfront

POSITION INFO:
Duties:

• Prospecting for new business from new clients and mining the stores database.
• Educating prospective clients on the value proposition of owning physical gold.
• Transacting a sales using the Company's sales processes and system.
• Promoting new launches with existing and potential clients.
• Ensuring that clients needs are properly diagnosed and ensuring that the client understands why they are buying gold coins.
• Attending to client enquiries and providing clients with feedback on deliveries and payments as necessary.
• Greeting clients and making them feel comfortable.
• Following the company's processes properly to ensure that the client has a great experience.
• Opening and closing the store.
• Cleaning the store.
• Merchandising i.e. putting the product out and packing it away.
• Stock control - two stock takes a day.
• Following the Company's policies, procedures, rules and regulations.
• Safeguarding the Company's property and keys to the store.
• Being vigilant and attentive to security risks such as fraud..
• Adhering to the Company's Policies, procedures, standards, rules and regulations governing FICA, OHS, Second-Hand Goods Act, CPA.
• Must be able to work within a team and fit in.
• Solve conflict effectively if necessary.

• Must have a strong track record in sales, particularly demonstrating networking and prospecting capabilities.
• Must be well presented, well spoken and likeable.
• Must be able to build and maintain positive client and team member relationships.
• Must be trustworthy and reliable.
• Must be willing and able to following Company policies, procedures, rules and regulations.
• Must be consistent in efforts.
• Must be healthy, sober and energetic.
• Must enjoy learning i.e. learning about clients, products, the economy, news and gold.
• Must have some ambition - career opportunities exist to be a manager. Only strong sale performers are appointed as managers as they have to lead by example.
• Must be happy to work shifts, which staff appreciate. It gives them flexibility in the day.
• Must be prepared to work every second weekend.
• Entrepreneurial background or mindset will be advantageous.
• Must want to earn well.