Senior Business Analyst

Generic Business Analysis Responsibilities

• Quickly understand the business issues and challenges of the client''s organization and industry
• Identify organization''s strengths and weaknesses and suggests areas of improvement
• Develop solutions to business problems by:
• Defining, analysing, and documenting requirements.
• Managing requirements at the Feature team level to fulfil business needs
• Create or assist in the creation of early Agile artefacts like Lean business cases
• Conduct feasibility studies
• Understand both technical and non-technical products, designs, specifications, and business requirements
• Analyse and document the required data, information, processes, requirements, etc.
• Evaluate information harvested through surveys and workshops, task analysis, and business process description

Requirements Management

• Highly skilled in eliciting requirements
• Obtain and analyse business / process / system requirements from formal and informal sources
• Articulate Business Requirements accurately against the business needs
• Understand business requirements and translate them into:
  • practical business solutions
• Organisation of Requirements
• Translate and simplify requirements
• Requirements management and communication
• Analysis of requirements
• Socialize Business Requirements
• Use requirements to drive the design or review of
  • User stories
  • Acceptance criteria

Process Mapping and Management

• Facilitate process mapping across organisational functional areas with specific focus on customer engagement activities
• Evaluate the process from an end-to-end perspective, with a specific mandate to propose improvement of processes to enhance the customer experience and driving down unnecessary wasting (time / resources etc.)
• Facilitate agreement on new process and ensure appropriate handover to business owners
• Ensure that customers see a standardized and professional engagement process across all implementations

Communication

• Effectively communicate with external clients and internal teams to deliver on requirements
• Develop and implement effective communication and engagement strategies
• Build a commitment to excellence and common purpose by promoting the project vision internally and externally
• Ensure all communications are in line with the change management plan

Stakeholder Management

• Collaborate with strategic alliances to achieve business and shared objectives
• Build relationships that is not hindered or biased by remaining objective and impartial
• Act as an interface between technology teams, support teams, and business units
• Always ensure customer satisfaction

Proactive Team Support

• Provide proactive, on-going support to cross functional teams and team members to support a mature work environment.