Senior Business Analyst (Credit Vetting Manangement)

SUMMARY:

We have an open position in the Telecoms Sector for a Senior Business Analyst (Credit Vetting) on a 6-month contract. The role will ensure that the business design is representative of the business’s current and future requirements and that the design facilitates business transformation. The role will ensure that the programme benefits are realized. Responsibilities and related deliverables will include, but are not limited to, business design (design thinking), customer journey design, processes and procedures, non-functional requirements, business continuity plan, roles & rights, business testing support, solution rollout support.

POSITION INFO:

Key Requirements:

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Critically evaluate information gathered from multiple sources, and distinguish requirements / requests from the underlying true needs
• Perform Business Analysis on the assigned part of the value stream in line with the client’s Business Analysis methodology and Business Architecture guidelines
• Review and understand system functionality impacting/ supporting the assigned part of the value stream. Input into identifying ways to fine tune systems in line with changing work practices
• Determine, document, and review user requirements for projects within the scope of the assigned part of the value stream or impacting processes and systems within the assigned part of the value stream
• Review technical specifications to ensure user and functional requirements are met
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Prepare formal business processes
• Track and analyse activities and trends. Compare analyses against service standards and best practices, and make appropriate recommendations that will positively impact the unit
• Input into recommending adjustments to address and/or capitalise on trends
• Identify and maximise opportunities to use information and technology to improve product, service, and business processes
• Identify Business Improvement and Optimisation opportunities within the assigned part of the value stream that will result in improvement of process performance and ultimately in results
• Assist with benchmarking activities with other companies and organizations within and outside the industry
• Perform Business Analysis on the projects within the assigned part of the value stream in line with the client’s Business Analysis methodology
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Support Business Architecture process, by analysing current processes and procedures within the assigned part of the value stream and providing input to opportunities of improvement
• Assist in identifying innovative ways to use minimum resources to achieve maximum outputs
• Perform business analysis regarding credit management
  • Must include
    • Decision engine
    • Case management
    • Credit bureau
    • Fraud management
    • Risk management score cards
    • Analysis and document of reporting requirements
  • Perform impact analysis of credit management across all user journeys : I join, I renew, I pay, I operate, I engage, I use, and I leave

Experience and Skills:

• Experience in Enterprise business (Advantageous)
• BABOK understanding
• eTOM understanding
• ITIL understanding
• Experience in a Telecommunications Company (Mandatory)
• Credit Vetting Management experience
• Experience of a Transformation Programme (Mandatory)
• Experience of an OSS/BSS Transformation Programme (Advantageous)

NB! This job is now closed. You can apply for other jobs by uploading your CV.