Senior Business Analyst - Omni-Channel

SUMMARY:
Senior Business Analyst to support the evolution of our omni-channel commerce capability

POSITION INFO:
We are seeking a Senior Business Analyst to support the evolution of our omni-channel commerce capability , delivering a seamless and unified customer experience across online (web), mobile applications, and in-store environments . The successful candidate will play a key role in enabling end-to-end customer journeys , integrating digital and physical retail channels, and supporting the delivery of scalable, customer-centric commerce solutions. Key Responsibilities Omni-Channel Commerce Delivery Analyse, design, and optimise end-to-end customer journeys across: E-commerce (web) Mobile applications In-store (POS and retail systems) Support initiatives such as: Click & Collect Returns & exchanges across channels Stock visibility and fulfilment optimisation Loyalty and promotions integration Business Analysis & Requirements Elicit, document, and manage business and functional requirements Translate business needs into user stories, process flows, and acceptance criteria Facilitate workshops with stakeholders across business, product, and technology teams Perform gap analysis , impact assessments, and solution evaluation Systems & Integration Work closely with engineering teams on: API integrations Microservices and backend systems POS and store systems integration Ensure alignment between digital platforms and retail operations Stakeholder Engagement Collaborate with: Product Owners UX\/UI Designers Developers and Architects Retail and Operations teams Act as a bridge between business and technical teams Testing & Delivery Support Support UAT planning and execution Validate solutions against business requirements Ensure quality and alignment throughout the SDLC Minimum Requirements Experience Minimum 7+ years' experience as a Business Analyst Proven experience in: E-commerce \/ digital commerce platforms Omni-channel retail environments Experience delivering customer-facing digital solutions Domain Knowledge (Essential) Strong understanding of: Retail and customer journeys Omni-channel commerce models Digital product environments Technical Exposure Experience working with: APIs and system integrations Mobile and web platforms POS systems (advantageous) Exposure to SAP Hybris \/ SAP Commerce Cloud (advantageous) Methodologies & Tools Agile \/ Scrum delivery environments Tools such as: JIRA \/ Confluence Figma \/ Miro \/ Visio (or similar) Strong documentation and modelling skills (BPMN, user stories, etc.) Key Competencies Strong analytical and problem-solving skills Customer-centric thinking Excellent stakeholder engagement and communication Ability to operate in complex, fast-paced environments Strong attention to detail with a structured delivery approach Nice to Have Experience in: SAP Hybris \/ SAP Commerce Cloud Retail loyalty systems Payment integrations Mobile app ecosystems What Success Looks Like Seamless integration across digital and physical retail channels Improved customer experience across all touchpoints Delivery of scalable, high-quality commerce solutions Strong alignment between business, product, and technology teams