Senior Change Manager

SUMMARY:
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POSITION INFO:

We are a technology consulting firm partnering with a leading telecommunications client to appoint an experienced Change Manager for an initial 2-month contract.

This role will play a critical part in establishing and driving API governance, adoption, and enablement across multiple operating companies (OpCos).

What you'll do:

• Governance Function
  • Establish and operationalise a centralised API governance function
  • Define governance structures including:
    • Forums and working groups
    • Roles and responsibilities
    • Decision-making authorities
  • Develop and implement API standards and policies, covering:
    • API design
    • Security
    • Naming conventions
    • Versioning
  • Implement conformance and compliance processes, including:
    • Design reviews
    • Certification gates
  • Introduce governance workflows and approval checkpoints
  • Enable robust governance reporting and tracking mechanisms
• Adoption & Enablement
  • Drive consistent adoption of API standards and best practices across delivery teams and OpCos
  • Coordinate and align adoption efforts across multiple OpCos
  • Engage and collaborate with key stakeholders across central and regional teams
  • Deliver enablement sessions, workshops, and knowledge transfer initiatives
  • Track and monitor adoption metrics, progress, and outcomes

Qualifications:

• Proven experience in Change Management within large, complex environments
• Strong experience establishing or supporting governance frameworks
• Demonstrated experience driving adoption, enablement, and organisational change initiatives
• Ability to work across multiple stakeholders and distributed teams
• Strong communication, facilitation, and stakeholder engagement skills
• Experience working in a telecommunications environment
• Knowledge of TM Forum (TMF) frameworks and standards
• Exposure to API governance / API management programmes
• Ability to influence and drive adoption without direct authority
• Strong organisational and coordination capability across multiple OpCos
• Practical, delivery-focused approach to governance and change
• Ability to translate strategy into actionable adoption outcomes