Senior Client Relations Manager

Recruiter:

Time Personnel

Job Ref:

CPT005111/Meg

Date posted:

Wednesday, January 28, 2026

Location:

Observatory, South Africa

SUMMARY:
Do you have proven sales experience engaging clients within the interiors and décor sector?

Our luxury client, based in Observatory, is seeking a dynamic and results-driven Sales Representative to play a key role in promoting and selling an extensive, high-end product range. This position focuses on building strong relationships with discerning clients, including interior designers and architects.

A refined eye for design, a genuine passion for luxury, and the ability to cultivate and maintain long-term client relationships are essential to success in this role.

POSITION INFO:
REQUIREMENTS

Grade 12
Own reliable vehicle essential
2 – 4 years’ experience in a similar sales role
Fluent in English and Afrikaans
Proactive, self-motivated, and comfortable working independently
Previous people-management or supervisory experience
An outgoing confident personality with excellent verbal and written communication skills
Strong sales experience with proven results in high-end retail or similar
Leadership capability — able to guide, support, and manage a small team

DUTIES

Client Relationship Management, Develop and nurture relationships with high-end clients, interior designers, architects, and specifiers
Provide a world-class sales experience to every client, from first enquiry to final delivery
Understand client needs and present solutions that match their vision and requirements
Drive sales of luxury interior products by identifying new business opportunities, achieving monthly and quarterly sales targets, and expanding the brand’s reach within the luxury market
Interaction with clients and developing a good rapport and opening conversations
Closing of deals accurately and professionally
Creating quotes and invoices according to clients’ needs
Project management - overseeing various projects throughout the shop
Ensure timely follow-up on all leads and ongoing support to clients
Ordering supplies needed and liaising with contractors
Ordering correct supplies needed for custom orders
Build and maintain strong client relationships with private clients, decorators, and designers
Lead and mentor junior team members, ensuring smooth daily operations and positive team culture
Oversee showroom presentation and ensure all merchandise is showcased beautifully
Assist with sales administration, quotes, invoicing, and client follow-ups
Coordinate daily store operations, stock management, and workflow planning
Act as a senior point of contact for customer queries and service recovery

Salary: Negotiable dependent on experience

Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.

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