Senior Commercial System Specialist

SUMMARY:
Our client is looking for an experienced Senior Specialist - Commercial Operations System Enablement, to enhance their commercial operations through effective system design, implementation, and optimisation. This role is key to supporting sales, marketing, and customer success teams by ensuring that their tools and workflows are efficient, well-integrated, and aligned with business objectives.

POSITION INFO:
Key Responsibilities:

• System Implementation & Management:
  • Deploy and maintain advanced systems that improve commercial operations.
  • Enhance customer acquisition, order management, fulfilment, activation, and sales processes.
  • Develop self-service functionalities and integrate third-party applications for improved efficiency.
  • Ensure seamless system integration across departments to maintain data accuracy and workflow consistency.
• Process Optimisation & Efficiency:
  • Assess and improve workflows within commercial teams.
  • Identify and implement opportunities for process enhancements.
  • Develop detailed documentation, including standard operating procedures (SOPs), for consistency and clarity.
  • Drive initiatives to enhance productivity, reduce operational costs, and scale business functions effectively.
• Support & Enablement:
  • Act as the primary point of contact for system-related issues, providing expert guidance.
  • Design and deliver training programs to empower teams with system knowledge and best practices.
  • Maintain support resources, such as guides, FAQs, and instructional materials.
  • Implement change management strategies to support the successful adoption of new systems and processes.
• Operational Insights & Strategy:
  • Ensure data accuracy and integrity across operational platforms.
  • Analyse reports to extract insights that drive commercial performance improvements.
  • Develop and implement solutions that enhance operational processes and efficiency.
• Collaboration & Innovation:
  • Work closely with IT, sales, marketing, and finance teams to ensure system alignment with business goals.
  • Collaborate with stakeholders to anticipate future needs and implement scalable solutions.
  • Foster an environment of continuous improvement and innovation.

• Bachelor's Degree in Information Systems, Business Administration, or a related field.
• 8 years' experience working on commercial systems.
• Proven experience in system enablement, process optimisation, and commercial operations support.
• Strong knowledge of CRM, ERP, and other commercial tools.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple projects and collaborate across departments.
• Strong communication skills, with the ability to train and support diverse teams.

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