Senior Contract Administrator

SUMMARY:
A vacancy exists for a Senior Administrator – MTN Vetting in the Critical Infrastructure Division based in Centurion Head Office

Position Overview
The Senior Administrator – Vetting Payments will provide dedicated oversight of all vetting-related financial activities, ensuring accuracy, accountability, and efficiency in payment processes. This role will manage debtor accounts, resolve customer queries, and implement process improvements that reduce delays, strengthen compliance, and support revenue recovery.

POSITION INFO:
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:  

Payment Oversight

• Administer all vetting-related invoices, reports, and reconciliations.
• Track and follow up on outstanding payments to ensure timely collection.
• Escalate overdue accounts and collaborate with finance to mitigate risks.

• Act as the primary point of contact for vetting-related customer queries and disputes.
• Provide accurate, professional, and timely responses supported by service documentation.
• Maintain positive relationships with customers through effective communication.

• Document, update, and streamline vetting-to-payment workflows.
• Implement SOPs and billing timelines to improve turnaround times.
• Identify administrative gaps and propose improvements for greater efficiency.

• Maintain accurate records of payments, reconciliations, and customer correspondence.
• Produce monthly debtor and payment status reports for management review.
• Take ownership of vetting payment activities, ensuring compliance with company standards.

• Timely collection of vetting-related payments.
• Accurate, up-to-date debtor reporting.
• Documented processes and SOPs to support operational efficiency.
• Positive customer feedback on payment-related engagements

• % reduction in overdue vetting accounts.
• Accuracy of debtor reconciliations and reports.
• Average turnaround time for query resolution.
• Documented process improvements implemented.

• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Effective communication and customer service orientation.
• Ability to prioritize workload and manage multiple deadlines.
• Proactive and accountable with a problem-solving mindset

• Diploma in Finance, Business Administration, or equivalent (degree advantageous).
• Minimum 3 years’ experience in accounts administration, debtor control, or financial operations.
• Exposure to vetting, compliance, or security service environments preferred.
• Strong proficiency in MS Office (Excel, Word, Outlook) and financial systems
• Clean disciplinary, criminal and credit record.