Senior Customer Success Analyst

SUMMARY:
As a trusted recruitment partner, we’re working on behalf of an innovative and rapidly growing client in the Commercial Real Estate (CRE) technology space to find a Senior Customer Success Analyst who will be instrumental in ensuring client satisfaction, retention, and long-term success. This is an opportunity to join a high-performing team where data, technology, and real estate intersect to shape smarter decision-making in the CRE sector.

POSITION INFO:

About the Role:

Key Responsibilities:

• Build and maintain strong relationships with key client stakeholders in the CRE industry
• Analyze usage data and client feedback to identify trends, surface insights, and drive adoption
• Develop and deliver custom reporting and performance reviews to demonstrate ROI
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless customer journeys
• Act as a trusted advisor, offering strategic guidance rooted in both real estate expertise and product knowledge
• Support onboarding and training processes to help clients maximize platform value from day one

Requirements:

• 4–6+ years of experience in a Customer Success, Business Analyst, or Consulting role
• Strong background in Commercial Real Estate (e.g., asset management, investment analysis, leasing, or CRE tech)
• Proficiency in data analytics and reporting tools (Excel, Tableau, Salesforce, etc.)
• Excellent communication and relationship-building skills
• Ability to translate complex data into actionable insights for business users
• Experience with SaaS platforms or tech-enabled real estate solutions is a major plus

NB! This job is now closed. You can apply for other jobs by uploading your CV.