Senior Customer Success Manager

SUMMARY:
Role: Senior Customer Success Manager - Johannesburg based - fully remote
A global Microsoft Teams integration specialist, supporting over 600,000 users worldwide, delivers workplace transformation for the modern enterprise. Specialising in contact centre solutions (CCaaS) and enterprise communications, they simplify collaboration through a unique single-vendor approach. Their industry-leading OPTO solutions—natively integrated into Microsoft Teams and hosted in Azure—connect and empower workforces everywhere.

POSITION INFO:
Hours: 1 pm – 9 pm SA time | Global Clients: Primarily US

Work remotely from Johannesburg, collaborate with global teams, and make a direct impact on client success in a high-growth, innovative and collaborative environment.

We’re seeking a passionate, experienced Customer Success Manager to support enterprise clients worldwide. You’ll drive adoption, retention, and expansion of Microsoft Teams-based UCaaS, CPaaS, and Contact Center solutions.
Role Highlights:

• Part of Customer Success strategy
• Own the customer lifecycle – onboarding, engagement, health tracking, and success planning.
• Act as trusted advisor to key enterprise accounts, ensuring maximum value and satisfaction.
• Identify and drive upsell/cross-sell opportunities in partnership with Sales.
• Use data-driven insights to improve customer outcomes and reduce churn.
• Collaborate closely with Sales, Support, Product, and Marketing to deliver a world-class experience.

• 5+ years in a Customer Success / Account Management or Customer Relations role with proven success within SaaS, UCaaS, Cloud Comms, CCaaS or Voice solutions essential.
• Proven track record in enterprise account management, retention, and growth.
• Strong knowledge of Microsoft Teams/UCaaS and Customer Success tools.
• Excellent leadership, communication, and strategic thinking skills.
• Relevant qualification/s