Senior Designer

SUMMARY:
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POSITION INFO:

Who are we: A BPO (Business Product Outsourcing) specialising in Conversational AI and customer support solutions, combining AI automation with 100+ live agents in a human-in-the-loop model to ensure seamless task resolution.

Who are we looking for: Senior Designer with advanced graphic design skills and a strong ability to distill complex ideas into clear, persuasive communication. The ideal candidate is comfortable working across multiple sectors, including food delivery, BPO operations and voice AI and brings a strong mix of strategic thinking and hands-on execution. You should be able to design across a wide range of outputs, including AI conversational flows, product interfaces, websites, investor decks and marketing assets, while consistently delivering high-quality, user-focused design solutions.

What will you do:

• Design user-centric digital products, including dashboards, platforms and web applications
• Create wireframes, user journeys, prototypes and high-fidelity UI designs
• Translate complex systems and technical requirements into intuitive experiences
• Contribute to brand development and create digital marketing assets (websites, campaigns, presentations)
• Work on AI-enabled products, including conversational interfaces (chatbots, voice)
• Collaborate closely with product, engineering, CX and AI teams
• Present and articulate design concepts to internal teams and stakeholders
• Contribute to multimedia content, including video and interactive experiences where relevant
• Continuously challenge and improve briefs to elevate the final output

What will you need:

• 6–10+ years’ experience in UX/UI, product, or digital design
• A strong portfolio showcasing web, product and digital interface design
• Proven experience working on complex digital platforms or SaaS products
• Ideally, experience within a BPO environment or designing for customer support / contact centre platforms
• Expertise in wireframing, prototyping and high-fidelity UI design
• Strong ability to simplify complex ideas into user-friendly solutions
• Experience in brand development and digital marketing design
• Exposure to AI-driven products and/or conversational design (chatbots, voice AI)
• Ability to work cross-functionally and communicate effectively with stakeholders
• Understanding of front-end principles (HTML, CSS)
• Experience with modern content formats (video, animation, interactive)
• A proactive, solutions-driven mindset with strong attention to detail
• Comfortable working in fast-paced environments with tight deadlines
• Willingness to work hybrid in Cape Town and accommodate EST hours when required

? How to apply