Senior Desktop Engineer

SUMMARY:

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are seeking a highly skilled and experienced Senior Desktop Engineer to join our IT team. As a Senior Desktop Engineer, you will be responsible for overseeing and managing the organization's desktop infrastructu...

POSITION INFO:

Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are seeking a highly skilled and experienced Senior Desktop Engineer to join our IT team. As a Senior Desktop Engineer, you will be responsible for overseeing and managing the organization's desktop infrastructure, providing technical support, and implementing solutions to enhance end-user computing experiences. The ideal candidate will have a strong background in desktop engineering, excellent problem-solving skills, and the ability to lead and mentor a team.

What you’ll do:

• General support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment  
• Set up and preparation of hardware for distribution to users. 
• Achieve expected SLA, quality requirements, and KPIs to 
  support client contract objectives. 
• Excellent verbal communication to deliver remote or telephonic support. 
• Effective time and call management to support contractual 
  objectives. 
• Effective use of Call Management systems and tools to effectively measure delivery of services. 
• Ensure effective resolution of calls within agreed timelines at 
  expected service quality. 
  

Qualifications Required:

• A+, N+, ITIL, MCSE

Other information applicable to the opportunity:

• Permanent position
• Location: Kempton Park - Onsite

Why work for us?

• At iOCO, we believe anything is possible with modern technology we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
• Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
• By joining IOCO you will have an open invitation, a place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions. 
• We encourage diversity and work culture, and Setting U up for Success! #SuuS