Senior Duty Manager

SUMMARY:
Luxury 5* Lodge in the Addo National Park is looking for a Senior Duty Manager.
 
Duties will includes overseeing daily operations, managing staff, ensuring customer satisfaction and handling a variety of operational issues.
 
Key responsibilities involve supervising employees, resolving guest complaints, maintaining standards, managing schedules and ensuring compliance with health and safety regulations.
 
You will act as the primary point of contact for staff, guests and other departments.

POSITION INFO:
Duties:

Supervise, train, and motivate employees; manage staff schedules; and monitor performance to ensure productivity.
Oversee daily operations to ensure efficiency, from front-of-house to events and facilities.
Address guest complaints, resolve issues, and ensure high standards of customer service are maintained at all times.
Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures.
Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks.
Handle unexpected issues and incidents promptly and effectively, often in a fast-paced environment.
Maintain logs of incidents and other required documentation for management review.

Requirements:

Grade 12
Diploma or equivalent in Tourism or Hospitality Management.
Minimum of 3 years of relevant experience in a similar role.
Well-groomed with strong interpersonal and communication skills.
Proficient in Microsoft Office applications.
Excellent communication, leadership, and problem-solving skills.
Strong customer service and conflict resolution abilities.
Ability to work under pressure and remain calm.
Experience in a supervisory or management role, often with a background in customer service.
Strong attention to detail and organizational skills.
Ability to work shifts, including nights, weekends, and public holidays.