Senior Engineer

• Fully maintain the production postilion the companies systems, ensuring maximum availability & uptime as per the agreed service level agreements
• Configuration of system parameters & implementing system changes as per business change control procedures
• Supporting the operation and monitoring of the production systems
• Ensure the companies systems are fully pci compliant and all re-occurring security tasks (e.g. Encryption key changes) are performed in a controlled manner
• Attending to and resolving customer queries and issues
• Provide technical support to the client services & operations teams around the companies issues
• Assist operational teams in preparing environment for maintenance procedures (os patching) by re-routing transaction traffic to backup\secondary systems
• The companies software installations and configurations
• Ensuring all system documentation, relating to the the companies environment (operational, technical & bc\dr) is accurate & up to date
• Defining the operational routines applicable for the systems deployed to deliver the service, and authorising any changes to them
• Allocating and assigning fault calls to technical support staff/3rd parties and prioritising, expediting and escalating resolution
• Defining service performance metrics and monitoring and reporting of them to management and customers as appropriate
• Undertaking capacity planning exercises to ensure the systems are capable of delivering the contracted services
• Specifying new system requirements to deliver new services
• Defining, reviewing and testing the disaster recovery plans necessary for business continuity
• Assisting with the implementation of both internal and customer-driven projects
• Performing the companies application testing for new internal/external requirements
• Work with qa team to ensure appropriate test strategies are in place for all postilion changes
• Supervise junior engineer implementation and act as systems quality assurance when required.

Key Skills
A good level of understanding of LAN and WAN based network technologies, including TCP\IP & UDP/IP
Knowledge and understanding of IT Security techniques (encryption, hashing, tokenization) and industry standard protocols (SSL, IPsec)
Good understanding of the Payment Card Industry and Payment Application data security standards relating specifically to payment systems and environments
Experience with administering Microsoft Windows server environments
Knowledge of administration and maintaining MS SQL Databases
Excellent analysis, identification and problem resolution skills.
Ability to troubleshoot problems in a logical and disciplined manner
Excellent verbal and written communication skills, both internally and with customers.
Ability to document activities, problems and procedures clearly, accurately and concisely
Ability to manage towards defined goals and milestones
Ability to effectively plan, prioritise and multi-task in a complex operational environment without sacrificing work output or quality
Disciplined, with a close attention to detail
A demonstrated ability to work under pressure and to tight deadlines preferably in a 24x7 real-time operational server environment
Ability to manage 3rd party suppliers to ensure that they are managed effectively
A motivated, pro-active, self-starter with a success-oriented attitude