Senior Floor Manager

SUMMARY:
Greek Restaurant in Rivonia is looking for an experienced Senior Floor Manager.
 
The candidate should be well-spoken, well-presented and passionate about hospitality, as well as be disciplined, hardworking, technically focused and task orientated who can work at a high pace in a predictable manner with great attention to detail.
 
You will be responsible for creating and implementing a continuous waiter training schedule, as well as identifying and implementing important restaurant and service procedures.

POSITION INFO:
Duties:

Assist in all areas where needed
Checking that all duties have been completed by floor staff.
Conduct staff performance evaluations
Daily Cash-up
Deal with customers, compliments and complaints, follow up etc.
Implement and follow the rules of the company
Maintain and sustain top service levels
Maintain dress code standards
Manage a large staff complement
Opening and closing duties
Present a positive image of the company

Requirements:

Grade 12
Post-matric qualification is advantageous
At least 3 years of senior experience in a high-end restaurant environment
Good knowledge of duties and procedures in a restaurant environment.
Computer knowledge
Knowledge of restaurant software
Experience in large restaurants is beneficial
Must have fine-dining / high end restaurant experience