Senior Helpdesk Support

Recruiter:

Network Recruitment

Job Ref:

ITE007445/STU

Date posted:

Thursday, February 26, 2026

Location:

Johannesburg, South Africa

SUMMARY:

A leading endâtoâend technology and software engineering powerhouse is on the lookout for a driven Senior Helpdesk Support Technician!

POSITION INFO:
The Role:

Work with top-tier engineers in a cultureâfirst environment that attracts some of the best tech talent in the industry.
Grow your skills across diverse, cuttingâedge projects, supported by Entelect’s endâtoâend technology ecosystem and continuous learning culture.
Be part of a peopleâfocused, highâimpact organisation where collaboration, innovation, and delivering meaningful results are core values.

Key Responsibilities:

Serve as the senior escalation point for complex endpoint, identity, VPN/ZTNA, routing, and cloud-service issues.
Lead automation initiatives using Intune, PowerShell, Autopilot, and workflow automation.
Maintain and enhance secure access controls via Entra ID, Conditional Access, and M365 security policies.
Support hybrid network troubleshooting, including Azure hubâandâspoke and FortiGate VPN/ZTNA.
Handle escalated security incidents, such as account compromise, MFA issues, and mail quarantine cases.
Provide clear technical direction under pressure during major incidents or outages.
Improve processes, runbooks, and automation to boost L1 efficiency and reduce resolution time.

Job Experience and Skills Required:

5+ years in IT operations/support, including 2–3 years handling seniorâlevel escalations.
Strong Azure and Entra ID skills, including hybrid identity, RBAC, and conditional access.
Solid endpoint management experience with Intune and Autopilot across Windows and macOS.
Handsâon troubleshooting with FortiGate VPN/ZTNA, routing, DNS, WiâFi, and VLANs.
Proficient in PowerShell automation, able to multitask under pressure, with M365 E5 knowledge as a plus.

Apply now!

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