Senior ICT Technical Trainer (Microsoft Copilot & Executive Enablement)

SUMMARY:
The Senior ICT Technical Trainer will be responsible for leading high-touch, dedicated executive and VIP enablement initiatives focused on Microsoft Copilot and advanced AI productivity solutions. This role requires an energetic, articulate, and highly experienced AI technical facilitator capable of engaging senior leadership, decision-makers, and executive stakeholders.

The successful candidate will deliver physical, tailored 1-on-1 coaching sessions and small-group interactive workshops. The focus extends well beyond introductory adoption, driving high-value enterprise use cases, custom agent development, advanced spreadsheet analytics, cross-application workflows, and Microsoft Work IQ intelligence capabilities to foster measurable business impact, operational efficiency, and innovation.

POSITION INFO:
Key Performance Areas & Responsibilities 2.1 Executive & VIP Enablement Conduct targeted 1-on-1 coaching and small-group sessions tailored specifically for executive and VIP cohorts. Customize training modules and demonstrations to align with individual leadership roles, business domains, and strategic priorities. Provide clear guidance on leveraging AI for executive productivity, strategic planning, high-level meeting preparation, and knowledge discovery. 2.2 Advanced Microsoft Copilot Capabilities & Prompt Engineering Facilitate hands-on training in advanced prompt engineering techniques, structural patterns, and best practices. Educate users on structuring context-aware, multi-step prompts to produce precise, high-value business outputs. Demonstrate enterprise-wide application of Copilot across Microsoft 365 to streamline decision-making, executive reporting, and content creation. 2.3 Agent Creation & Customization Guide users through the end-to-end lifecycle of building, testing, publishing, and maintaining custom Copilot agents (via Copilot Studio \/ M365 agent builders). Explain foundational agent design principles, dynamic data grounding, Model Context Protocol (MCP), and enterprise governance considerations. Showcase practical business scenarios for automating complex, repetitive processes and connecting agents securely to internal knowledge bases. 2.4 Advanced Excel & Business Analytics Demonstrate natural-language data manipulation, advanced modeling, dynamic formulas, pivot tables, and complex calculations using Copilot in Excel. Coach users on executing trend analysis, forecasting, anomaly detection, dynamic scenario planning, and quantitative business modeling. Show automated report creation and executive dashboard generation to accelerate financial and operational analytics workflows. 2.5 Microsoft 365 Advanced Productivity Scenarios Outlook: Perform complex thread summarization, priority drafting, action extraction, and decision tracking. Teams: Demonstrate pre-meeting preparation, automated real-time recap generation, intelligent action item assignment, and decision logging. Word & PowerPoint: Lead sessions on document transformation, executive summarization, dynamic presentation creation, and visual storytelling. Cross-Application Workflows: Train users to run integrated workflows that synthesize data across multiple Microsoft 365 services seamlessly. 2.6 Microsoft Work IQ Intelligence Layer Provide deep-dive demonstrations of Microsoft Work IQ, explaining how the platform unifies organizational signals across data, memory, and inference layers. Illustrate how Work IQ identifies organizational collaboration trends, communication patterns, meeting effectiveness, and focus time distribution. Train leaders to utilize Work IQ contextual reasoning and persistent memory to optimize employee experience, decision velocity, and workflow efficiency. Qualifications & Requirements Tertiary Qualification: Relevant IT, Computer Science, or Information Systems Tertiary Degree \/ Diploma (preferred). Microsoft Certifications: Microsoft Certified Trainer (MCT) or equivalent Train-the-Trainer qualification (strongly preferred). Relevant Microsoft 365 or Power Platform certifications (e.g., M365 Certified, Power Platform Developer\/App Maker, or Copilot specialty certifications). Assessor Status: Registered Assessor with MICT SETA (advantageous). Experience: Minimum 5+ years of experience in technical ICT training, enterprise solution coaching, or IT consultation, with proven experience delivering to executive\/C-suite audiences. Mobility & Transport: Valid Driver's License and reliable own vehicle (prerequisite for onsite client delivery across Gauteng). Behavioral & Personal Attributes Executive Presence: Outstanding verbal and written communication skills with the ability to articulate complex technical concepts clearly to executive leadership. Solution-Oriented & Adaptive: Highly adaptable to evolving technology landscapes; capable of troubleshooting and customizing scenarios on the fly. Ownership & Autonomy: Strong ability to work independently, manage session scheduling, and take complete ownership of user learning outcomes. Energetic & Engaging: High energy levels with a genuine passion for emerging enterprise AI technologies and adult learning methodologies.